“This place is great, with a friendly staff and an awesome doctor, you have to give them a shot. You wont be disappointed. They go out of there way. There what a true doctors office should be.“
“Dr. Karen Jones of F. Y. Eye Care Associates worked me into her busy schedule the morning after I described to her that I had experienced an acute late night episode of a large floater which had temporarily obscured the vision in my left eye’s inferior nasal quadrant.
As a retired optometrist, I have had the privilege of providing and participating in eyecare to patients for more than three (3) decades. After passing the torch to the next generation, I now have become the patient. Trust in one's healthcare provider has to be earned by that individual’s display of genuine concern and professionalism.
Dr. Jones provided my complete and comprehensive medical eye exam to reassure me that I had experienced a common ocular anomaly referred to as a vitreous detachment. Fortunately, it was not the more serious ocular medical emergency of a retinal detachment which could have resulted in a permanent vision loss. She assured me that all the tests performed, i.e. Optical Coherence Tomography (OCT), Automated Visual Field, OptoMap retinal scan, Intraocular Pressures, Dilated Fundus check, etc., indicated that all was well and I only need to be monitored periodically.
Thank you Dr. Jones for the care that you provided for my eyes.“
“I felt care for by the staff the best first visit ever and I once worked in a medical office where our customers are the patients“
“University Eye Associates is definitely top tier, took my daughter for an routine eye exam and the doctor explained everything that was going on with her perfectly. I would definitely recommend this place for your eye needs, I'm actually thinking about switching my eye doctor to this one.“
“Just outstanding! Jr went above and beyond in providing superior customer service to myself and my parents. All of our options were explained, and the process was smooth. We look forward to our new vision.“
“Everyone was EXTREMELYYYYY pleasant and very helpful. The technology made this one of the most accurate eye exams I've ever had. The doctor showing me the scans of my eye was definitely a first for me and very interesting. Good to know just how healthy my eyes are even though I am nearsighted. LOL. Would definitely recommend this location for the people and the experience.“
“I recently visited the Vision Loft for the first time and had an exceptional experience. I was greeted and checked in by friendly staff, and called in to begin my pre-exam tests within 5 minutes. There are a few doctors available and I saw Dr. Ahua for my eye examinations. She was thorough and thoughtful in her communication about my vision status and rx options. Lastly, one of the staff who was very friendly and patient helped me with choosing eyeglass frames.All in all, I’m glass I choose to come here as opposed to a well known competitor because quality service is still hands down the best business practice.“
“Exceptional service, optometrist was great and fast. The ladies were amazing getting me checked out quickly. Would definitely recommend!“
“University Eye Associates are the best. They are caring and very supportive. I would recommend them at the brookdale location to anyone.“
“Friendly staff, accommodating services, and consistent service. Love the team and I wouldn’t go anywhere else. I appreciate their time and patience with each visit.“
“The best!!! I walked in because the lovely lady at front desk smiled at me as I walked past.I went in to look at frames and she was so helpful and I wasn’t even a patient yet. I made an appointment and the customer service continued to wow me. Dr David is very thorough! Feel confident about my new prescription. They were so helpful as I was choosing new frames too.
Had the opposite experience at Vision Care, which was why I changed. The new Rx did not work and they were going to charge me again just to go back to my current Rx. They gave me a virtual Dr that I was not expecting which I think is why the Rx was off. The previous Dr had left and took all records. The staff that did intake and measurement never made eye contact and was on her phone. The supervisor in frames was reprimanding another employee while I looked at the frames. All around nothing good to say at any point about their service, attentiveness or professionalism.“
“From scheduling my appointment through placing the order for my eyeglasses, the service was stellar. The doctor was professional and answered all my questions. Kris, at the front desk is very knowledgeable and assisted me with choosing the right frames and lenses per my prescription. The team is engaging, knowledgeable and helpful. They provide exceptional customer service. I purchased two pairs of eyeglasses (BOGO) with anti-glare, blue-light, and transition; my script calls for digital progressives. With a low additional charge towards my free pair for all the enhancements, I paid just a little bit more than I have in the past for just one pair of glasses. Highly recommend and will return.“
“Very short wait time. Dr Harper was very approachable, listened to me and worked with me on alternatives. Quite satisfied with this practice.“
“On time. Great bedside manner with genuine concern. Super friendly staff. My eye was feeling better quickly and Dr Lark put me so at ease.“
“My toddler son accidently poked me in the eye and it was one of the most painful things I had experienced. I looked up a local place that could make emergency eye appointments and found Northpoint! I have never needed to go to an eye Dr or eye center before so I wasn't sure what to expect. I was blown away by how helpful, accommodating, and caring the whole office was. Initially they weren't able to get me in that day, but shortly after that call I got a call back saying they would be able to squeeze me in! I was so grateful for the help. I got the treatment and medicine I needed and just 24 hours later my abrasion already feels better! Thank you so much to the whole staff!“
“Very efficient and professional as well as being friendly. I travel 40 minutes, but they are worth it.“
“I went to see Tara on Albemarle Rd you n Charlotte she was very professional and cared about my needs“
“Everyone was really nice and friendly! The staff and Dr. Overberg was very knowledgeable! Driving for over an hour was completely worth it!“