368 Dunksferry Rd, Bensalem Pennsylvania 19020
So, as a landlord that lives far out of the Delaware Valley these days, but still owns a property in Philly, my experience with Sam Wexler Plumbing was a bit of a mixed bag all in all.
On one hand, they were fast enough (next day service), and seemed to do a good job from what I seen in the photos sent to me by my tenant after the work, and from what my tenant told me after the work was done.
On the other hand, the front office people who answer the phones told me I would get a copy of the receipt via Email, and the confirmation number, or whatever it was called via text message.
It is now the day after they got their payment of $210, which from what I was told is the full bill payment... and, the one they kind of leaned on me pretty hard to get out of me so quickly.
I was under the impression they could sent me the bill in the mail, nit want payment "at time of service delivery".
And, no matter how you choose to spin words, there is no reason you couldn't have sent me the bill via the mail.
Or, at the very least, give me at least a day or two to pay. After all, It's not just plumbers that are busy people. So am I. So are many people.
If I was like Sam Wexler Plumbing, I would reciprocate and return the favor and lean hard on them until they sent me the receipt and confirmation via Email and text LIKE THE WOMAN ON THE PHONE SAID THEY WOULD.
But, I'm not like them. Otherwise, I would have by now.
Plus, they called my tenant today, asking what is going to be done about the bill TODAY, the day after IT WAS ALREADY PAID IN FULL for $210.
So, I'm knocking off 1 star in my rating for these things. In fact, I think maybe I would actually rate Sam Wexler Plumbing more like 3 and half stars, to be honest.
In closing... the work was good, the billing department and other front office people answering the phone lines... erm, not so much.
They started to make me feel almost as if I owed money to a high pressure loan shark, or something.
Plus, I have now taken notice that Sam Wexler Plumbing sure seems to have quite a lot of 1 star reviews from disatisfied customers.
So, yeah. Again... it was a mixed bag overall. Potential customers, take note of these things ahead of time with Sam Wexler Plumbing.