“Thanks Thomas! His friendly demeanor and customer service was amazing. The way he answered all Mackenzie’s questions was a true demonstration to his professionalism and commitment.“
“Ace Bedbug Exterminating was by far and away the easiest bed bug exterminator to deal with and most reasonable price I got when my bed bug issue cropped up about a year ago.
It was a Sunday night when I felt something crawling on my leg while sitting on my couch, and I grabbed at my leg. When I opened my hand it revealed something that looked like a bed bug, and indeed it was.
While our infestation was minimal (we saw 2 bedbugs in 2 weeks of visually monitoring and a canine inspection confirmed it was only in 2 rooms), the estimates I was getting to resolve the issue in my 3 bedroom home were astronomical. A competitor quoted me $6,000+ for a heat treatment which carried no guarantee on it. And the reality of it is, all you need are a few eggs to survive the heat, and you have to start the removal process all over again. Additionally, they suggested a separate treatment with vikane gas, which as it turns out, can be harmful to people if used to treat older furniture. I think that would have been an extra $2K between the gas a truck rental or so. And then we also would have had to remove personal items from the bedrooms, etc. The competitor was happy to refer me to a mover to get the items out of the room. I think that estimate was another $1600 or so.
When I called Luis at Ace, he was able to give me a ballpark estimate over the phone and confirmed it with a free-estimate in-person. It was less than half the price of the $6K estimate from the competitor... But the Ace service included a guarantee. Another one of Ace's competitors wanted to charge me something like $150 for an in-person estimate. Horrible.
Ace uses the Aprehend bed bug treatment, which is basically an amazing science-based bio-weapon that is only harmful to the bugs. The bed bugs crawl through the invisible film left by the treatment, but it doesn't kill them instantly. Instead it clings to them, they bring it back to the nest, and it's there at the treatment spreads through the colony and begins breaking down the bed bugs' from the outside in.
Ace's competitor that quoted me $6K+ for the heat treatment also lost points because they bad-mouthed the Aprehend treatment when I asked them about it. They said it was oily, messy and would leave a residue and mess. Maybe that happens with amateur exterminators, but that was not my experience. After Luis left, I inspected everywhere he was supposed to spray and there was no visible trace of the Aprehend.
Suffice it to say it has been a year, and we have not seen a beg bug since.
In addition to treating my home, Luis treated my car with another product called CrossFire (the Aprehend would not have survived in the heat of the car).
Additionally at the time, my father was living with me and he was a chair-bound dementia patient, which would have made treating the house a major challenge if not for Luis' kindness. Luis came and treated the house on the first day, and we isolated my Dad in his room for about 3 hours. Then, the next day, Luis came back and treated my Dad's room at no extra charge. What can you say about someone like that, other than to know there are good people in the world who will go above and beyond in difficult circumstances.
The problem with bed bugs are the exterminators. Most of them are bottom feeders who are looking to sell and upsell you on expensive treatments that carry no promise of success. That's not the case, thanks to Ace's guarantee.
Dealing with bed bugs has been the one of the worst experiences of my life. But it's not the bugs. They're actually easy to get rid of and more of an inconvenience, as they are harmless and unlike, say mosquitoes, which actually carry and spread disease. But Luis was not only a great exterminator, but very kind in going above and beyond given my Dad's situation. Thanks Luis!“
“My technician Jessie went above and beyond to make me feel comfortable and answered all my questions. He displayed a very high level of knowledge in his field and performed his job professionally; I highly recommend this company to everyone. Thank you“
“Great service!!! I called them and they had someone come and exterminate immediately!!! Have no had any issues since. They are great and really cater to the client. Thank you so much we really appreciate it!!!!“
“My apartment was serviced today by OnGuard Pest Control. Francois Hodge was the tech that came to my apartment. He was very polite, courteous, and knowledgeable. He checked my apartment and roof. Francois had patience with me and listened to my concerns.“
“I have been having problems getting an exterminator to come & investigate our bee problem. I called ACME & had an appointment the next day.David, the exterminator, arrived on time & went above & beyond to help.He was professional, friendly & knowledgeable.Our problem has been solved.If I’m ever in need of an exterminator again I will not hesitate to call ACME.Service: Hornet & wasp extermination“
“super sharp amazing customer service the techs are all specialist never seen such fast results like magic“
“I had to deal with this company several times and all times have been successful. When I moved in a new apartment and when I had visitors. They call and come right away and they call to follow up. They are amazing. Your buck stops with GAIA!!!!“
“Such great service- they’re always quick to respond & schedule a service and they schedule a return visit 2 weeks after the first service to come check on things.They’ve answered all my questions and been really responsive whenever I’ve followed up/reached out.“
“Cockroaches in our living room were a major concern, but the pest control service's comprehensive cockroach control service resolved the issue. Our home is now roach-free.“
“Top Class is first class service. Excellent and immediate resolve to any issue. I would most definitely recommend their services for maintaining a pest free home. ?????“
“It’s the first time I have had to reach out for this type of service and I didn’t know what too expect. It was amazing how they are there to help you understand what’s happening and what needs to be done. They came fast and did what they needed to do. They will be back to do a follow up which gives me peace. I will recommend their service to anyone. Thank you Speedy!!!“
“Tommy has been wonderful in addressing our pest issues. What's more, his receptionist Meriam is kind and professional.“
“Mike was great. Really thorough and targeted spraying for a really bad infestation. Clear timeline on what to expect and next steps.“
“Mark came out on a Sunday in the rain to address the bee problem I had under a bedroom window. His pricing is fair. He is very professional and knowledgeable. I highly recommend Mark and Busy Bee.“
“This place is amazing. I've dealt with many people in the company from the owner to workers in the field. Top Notch A1 service. Some company's talk the talk MMPC walks the walk!!“
“Reliable service for all of your pesky pest problems. Friendly, professional and prompt service. We used Watchmen for our mice problem in the winter and our ant infestation in the summer - Anthony gave us a walkthrough of the outside of our home and showed us exactly where the main issues were and showed us what to do for damage control. We have had few problems since! Highly recommend!!!!“
“These are the guys you need to see if you have any bug/vermin issues or concerns. They've surveyed our apartment a few times for various bug and mice issues and they've been very honest with assessments and didn't try to sell any treatment if it wasn't needed. I highly recommend them. I'm glad to have them in our neighborhood.“
“Professional and knowledgeable service for two services that I required. Bee control and mold assessment. Prompt response time and situations were resolved. I would not hesitate to use and refer Titanium Laboratories.“
“They came fast and were efficient and professional. They were also a little expensive.“
“Positive pest management has been communicative and knowledgeable. Glad I found them!“
“Professional Termite & Pest Control’s staff was amazing to work with! They were always responsive, prompt, knowledgeable and professional. They were able to quickly identify our tenant’s issue and developed a plan to resolve it in the most efficient way. We will be using them for any pest control problems in the future!“
“Owner has over 30 years experience in pest/rodents... He is also honest and fair with pricing..Removed a raccoon mom and babies from my attic.......The guy knows animals and their behavior...I definitely recommend him...Service: General wildlife removal“
“I had a concern about bedbugs. I called and explained my situation. Jeff was extremely helpful and asked me why I thought I had bedbugs, which no other company had asked that simple question. He said based on my description, it wasn’t clear if I had bedbugs and to wait until Thursday if I had any other bites to decide and that it could’ve just been a random bug. Waiting until Thursday and nothing else occurred. I appreciate his practical advice, rather than urging me to do a $300+ inspection that might not have been necessary — which is what all the other companies were doing.
Hopefully I never need to use his services but for anyone currently looking I would definitely recommend!“
“I have used them at a condo property in Newark for many years. Very responsive, great follow through and reasonable pricing. Highly recommend!“