Eyewear And Opticians in Concord

“Just outstanding! Jr went above and beyond in providing superior customer service to myself and my parents. All of our options were explained, and the process was smooth. We look forward to our new vision.“

“I recently visited the Vision Loft for the first time and had an exceptional experience. I was greeted and checked in by friendly staff, and called in to begin my pre-exam tests within 5 minutes. There are a few doctors available and I saw Dr. Ahua for my eye examinations. She was thorough and thoughtful in her communication about my vision status and rx options. Lastly, one of the staff who was very friendly and patient helped me with choosing eyeglass frames.All in all, I’m glass I choose to come here as opposed to a well known competitor because quality service is still hands down the best business practice.“

“Friendly staff, accommodating services, and consistent service. Love the team and I wouldn’t go anywhere else. I appreciate their time and patience with each visit.“

“The best!!! I walked in because the lovely lady at front desk smiled at me as I walked past.I went in to look at frames and she was so helpful and I wasn’t even a patient yet. I made an appointment and the customer service continued to wow me. Dr David is very thorough! Feel confident about my new prescription. They were so helpful as I was choosing new frames too.

Had the opposite experience at Vision Care, which was why I changed. The new Rx did not work and they were going to charge me again just to go back to my current Rx. They gave me a virtual Dr that I was not expecting which I think is why the Rx was off. The previous Dr had left and took all records. The staff that did intake and measurement never made eye contact and was on her phone. The supervisor in frames was reprimanding another employee while I looked at the frames. All around nothing good to say at any point about their service, attentiveness or professionalism.“

“From scheduling my appointment through placing the order for my eyeglasses, the service was stellar. The doctor was professional and answered all my questions. Kris, at the front desk is very knowledgeable and assisted me with choosing the right frames and lenses per my prescription. The team is engaging, knowledgeable and helpful. They provide exceptional customer service. I purchased two pairs of eyeglasses (BOGO) with anti-glare, blue-light, and transition; my script calls for digital progressives. With a low additional charge towards my free pair for all the enhancements, I paid just a little bit more than I have in the past for just one pair of glasses. Highly recommend and will return.“

“My toddler son accidently poked me in the eye and it was one of the most painful things I had experienced. I looked up a local place that could make emergency eye appointments and found Northpoint! I have never needed to go to an eye Dr or eye center before so I wasn't sure what to expect. I was blown away by how helpful, accommodating, and caring the whole office was. Initially they weren't able to get me in that day, but shortly after that call I got a call back saying they would be able to squeeze me in! I was so grateful for the help. I got the treatment and medicine I needed and just 24 hours later my abrasion already feels better! Thank you so much to the whole staff!“

“Exam and staff were excellent; very disappointed in prices, glassesI came on with were acquired within my insurance and were what I wanted. I had to compromise with my lenses because yours were $144 over the limit despite my willingness to alter frame and other selection! . Examination staff was excellent“

“Extremely professional and pleasant staff.Eye doc took his time and answered all my questions.Only negative thing was the checking desk and lobby are very loud. Was hard to hear the staff.Even with that, I recommend this site and will go back again next year.“

“Found staff to be very knowledgable and courteous, as well as helpful. Altogether a pleasant experience!“

“The Target Optical on Bayfield Parkway in Concord, NC is outstanding! We have visited on multiple occasions and our experience has always been great. All of the employees we have encountered have been patient, helpful and friendly. We will not consider going to any other optical store because of the consistently outstanding service provided at this location.“