Windows Installation in Renton

“Overall, our experience with Lake Washington Windows & Doors was very professional. Scope of work involved a new sliding patio door that was completed within 1/2 day. They offered reasonable pricing - not the cheapest, but not the most expensive either, which in my opinion is the best approach to take with home services. This was a multi-step process (inquiry, free quote, critical measure, installation) in which we engaged with 4-5 different people. There were aspects in which they went above and beyond; and others where it was OK, leading to the rating. Installation (6/5): Crisanto & Joel were ROCKSTARS. They were professional, friendly, thorough, and highly knowledgable. We were there throughout the entire process - and could tell they took pride in their work and installed it as if it were their own home. For example, Crisanto laid down a wood transition piece and while trying to press it into place, the wood slightly split. He removed it and replaced it with a new one. When Joel tried to install the screen door, he was very meticulous in making sure it was balanced and the wheels were sliding properly. Scheduling (4/5): Scheduling process was generally communicative and straightforward; however, due to the bomb cyclone, we experienced some last minute scheduling changes. My understanding is that they were very busy for the next few weeks, and had already received the door, and needed to install as soon as they could because it would be difficult for them to hold onto inventory. They were really encouraging us to schedule it for the following day, which we already had commitments, but did our best to move and accommodate them. What really made it difficult to give 5 stars was after we cleared our schedule to make sure they could come (and that they said they could bring a generator if our power was still out), they asked AGAIN if we had a generator and then proceeded to ask if we knew when we were getting our power back (btw, even PSE didn't know since they were doing damage assessment at the time). I recognize this was a stressful time for everyone, but after we did everything to accommodate to their schedule, it felt the burden being shifted all onto us as the customer - to accommodate to their schedule, to provide power, & being asked if we had a generator twice even though they said their manager could bring one. That burdening feeling just left me a bit stressed out & a bad taste in the mouth. Inquiry/Sales (4/5): After I initially submitted an inquiry online, I felt bombarded by the e-mail, texts, calls to follow up. I appreciate a company making sure I receive communication from them, but because I was reached out to by multiple people with 7+ touchpoints, it was a lot. There was also a system issue that caused confusion around scheduling. However, after getting into contact & scheduling the estimate appointment, everything else generally went smoothly, so I'm glad I didn't let this part stop me from moving forward because the installation was top-notch. Without the unexpected weather, I think my experience would've resulted in a full rating, but I didn't want to discount how it went given when things weren't perfect (because hey, it happens). If you've read this far and are still unsure whether to go with Lake Washington Windows & Doors, I can say with confidence that you'll be in good hands.“

“Family owned and operated business, very responsible, excellent communication, siding repair, removed gutters, paint prep, painting, & installed new gutters. Excellent work.“

“Excellent service. We had a broken IGU that we needed repaired quickly and Kots got it done for us. Oleg was easy to work with, very responsive, competitive pricing, too. Measurement to install timeline was faster than expected and the work was done very well. I recommend them highly and will use them again if needed.“