Andrea S Ma MD | Kaiser Permanente

Andrea S Ma MD | Kaiser Permanente is a healthcare provider that has received mixed reviews from patients. Many patients express appreciation for the high-quality medical care and coordinated approach they receive at Kaiser Permanente. Patients report that the doctors, nurses, and staff are generally warm, knowledgeable, and eager to help. They highlight the efficiency of having their medical records and prescriptions easily accessible to all specialists, which allows for coordinated care tailored to their needs. Patients feel they are treated as a whole person, not just the sum of their medical conditions, and are made a part of the discussion before treatment decisions are made. The patient portal is described as an excellent tool that provides easy access to medical information, prescription refills, and virtual appointments. Patients appreciate the convenience and privacy it offers compared to in-person visits. However, some patients have had negative experiences, such as feeling shamed for being late to an appointment and having personal medical information announced in front of other patients. These incidents have been frustrating for the patients involved. Overall, the reviews suggest that Kaiser Permanente provides high-quality, personalized medical care to many of its patients, but there is room for improvement in ensuring all patients are treated with the same level of respect and discretion.