Kaiser Permanente Eye Care - Olympia Medical Center

Feb 2024

My prescription had changed enough that I called my optometrist to better understand the prescription she gave me. I was told by customer service that it was the optician who explains the prescription.I had already been to the Kaiser Optical Shop three times and while one man was wonderful and patient, I’ve now seen one woman in the optical shop twice and she was gruff, overbearing and unhelpful.Today she insisted my new glasses just needed getting used to (they turned out to be off) and at first refused to give me the reading distance prescription for readers, instead pushing for me to purchase prescription readers from Kaiser.Now I have to wait another 2-3 weeks for...read full review

Jan 2024

I love the care I get. But here is why low rating. Just to see a Dr I have to wait 2 months. I'm sick now so how does that help me. Im thinking of leaving because of this. I cant plan my illness in advance.

Dec 2023

I've been a member for about 4 years now. It feels incredibly hard to actually find and acquire the care you want without getting bounced around. With any issue I've had, I've had to make appointments for weeks in advance, just to get referrals for care I knew I needed. It feels more like I'm a number in a system being systematically charged copays. The doctors seem fine, but the system itself is clogging its ability to do its job properly. I've given up after I realized that I actively was not seeking care for things I needed, even though I was insured. Why bother making a series of 3 appointments over a month when I could just throw on an ice pack, I guess.