Pet Groomers in Glen Allen

“Love the doctor i see there for my hamster. Very polite staff, clean reception area and exam rooms. They are always accommodating to my schedule for appointments“

“Excellent care for my senior dog, and someone from the office followed up with me 3 times to make sure my dog felt better. The vaccines made him very sore.“

“Basil and Dunkin love to go to daycare! Staff is great and friendly. So far just positive things about DogService West!!???“

“My dog loves Apple Dog! Great place for him to play, and they do a great job with grooming, too. Highly recommend.“

“They are wonderful to my dog Augustus and very accommodating. I always feel at ease knowing he is safe, happy, and well taken care of with them. I highly recommend them. Thank you!“

“I dropped my 9-month-old GSD puppy Kratos off for day boarding today for his 3rd day at this facility. It was clear when we were walking in (even after three weeks off or so for the holidays) that he had such a great time there in the past that he was immediately comfortable and happy to be there. I've worked at daycares/boarding facilities in the past, and know how important that body language coming in can be (and how they interact with specific staff); I can safely say I wouldn't hesitate at all to leave my dog in Holiday Barn's care for day boarding with any of my dogs (I have not tried overnight boarding, training, or daycare, so cannot comment on that). Kratos loves everyone he sees and went right up to love on everyone. There are two points I would like to make though: 1. I was not aware (since he has done day boarding 2x already without it) that a play session was required for day boarding. This adds $15 to your stay **minimum** - so really, the minimum day boarding price is NOT the $26 they advertise on their website; it is $41. Nowhere does it say it's required; you can even make a day boarding reservation request on their system without one. Also, someone has to approve it before it can get approved/booked. I understand errors happen - but how this one was handled SERIOUSLY left a lot to be desired. I got a call back after successfully calling to make a standard $26 reservation (plus $4 for the frozen kong I asked for so he has a toy to play with and gets a little mental enrichment) yesterday (1/2/25) to make a reservation for today (1/3/25). It was to let me know that selecting a playtime was required. I was understandably confused and expressed that confusion; however, I was met with a little bit of an attitude and just an expression of "Well, that's always been our policy." I pointed out that it doesn't state that anywhere on the website, nor their reservation system, and continued to get short, curt responses - eventually ending with an "I'll call you back." The initial call back was at 10:44 AM, and I got a call about 20 min later at 11:01 AM. I don't think I had even gotten two sentences out before the - and I quote - "I knew you were going to be mad when I called"'s started. I was taken aback because I have worked in customer service and in the pet industry for years, and I also understand that people can have off days. What I do not understand is why you think you could/should say that to a customer you know is frustrated 4-5 TIMES IN 6 MINUTES. **Especially** when it's been an error on your end, and the fact that they are asking for an explanation is hardly unreasonable since it's suddenly become a 27% increase on what they have already paid twice. I was incredibly irritated, and it could have been solved very easily/quickly with better customer service - and no, I am not/was not looking for a discount or anything for free, just a basic explanation and not to have an attitude. 2. I walked into Holiday Barn this morning to drop Kratos off in Glen Allen as I didn't have an option besides bringing him there, and I figured I would eat the cost of the now *required* $15 dollar/ 15-minute play time, and figure out what to do going forward. It saddened me because it's tough to find a place where I am comfortable leaving my dogs, and he clearly had a good time there. He was super excited to go in and say hi to everyone. I mentioned it to the girls working there, and I was still pretty irritated from yesterday, but I tried not to show it too much because I knew it wasn't their fault, and being irritated at them for a call none of them made was ridiculous and unnecessary. I met Lindsey, who works there part-time, and she was SO lovely and took the time to not only COMPLETELY change my mood but also how I felt about Holiday Barn as a company. She assured me that there is a no-cell phones policy and that he would actually be played with the entire play session I was now required to pay for (again, I've worked “