“Absolutely phenomenal experience! I was referred to JAC by another service provider in the area (Jackie @ Restored Air) that told me they have worked with JAC for years and that I would surely be taken care of.<br><br>My initial contact was with Sue in operations who was amazing! She returned my message quickly and then took the time to listen to my overall (non-emergent) concerns-answered all of my questions—and was then able to get a technician set-up to come out to our home within 48 hours.<br><br>Next I was contacted by Harper to confirm my appointment window. The office stayed in touch with me on the day of service and was even able to accommodate a better time frame for me without any issue!<br><br>Eric was the technician that came out and he was so professional and pleasant! He seemed quite knowledgeable and took the time to listen to our concerns and ask questions to help figure out what may be contributing to our current issues, but he did NOT just ‘do a service, just to do a service.’<br><br>Instead he looked over the unit, ran a test and then reviewed the things that we should do for better efficiency. He then told me that based on the age of our hvac unit, we should plan to do a maintenance service in about a year. We most definitely will use this company again for all of our future hvac service needs and plan to recommend them to others.“
“The lower right side of my freezer kept icing up and even when I broke the ice off, the drawer would not shut. My phone call was returned within a few minutes and the technician was at my home the following morning. He explained in simple terms what he needed to do. I had to prep for the next appointment with a defrost for it to be fixed. Everything is working great now. I really appreciated the half hour call that I received before the technicians arrival and he even cleaned the floor under the pulled out refrigerated before returning it to its position.Service: Refrigerator/freezer repair“
“Having used this service several times, I can say that each time the technicians have not only been knowledgeable - but timely and professional. This time around with Hoyt was no different. Definitely appreciate their honesty, sharing of knowledge, and thoroughness - no matter how simple the service call.“
“Artic Air has been great for us! We're on their annual plan which has them come twice / year for a tune up/system cleaning etc...I think it's worth it. They have helped us on multiple occasions. Obviously - when something breaks - can be expensive. But they've always been on point and quick to fix. I also really like that their techs will present information/options and let the owner make a decision. They aren't too pushy / salesy.“