“The real test of an excellent organization is how your treated when unexpected problems arise. In my case, I was given a prescription for glasses from my ophthalmologist in Mass and I brought it to IlluminEyes to be made. When I put them on my vision was still frustratingly blurry and I was now out the money for my initial eye exam and presumably for my new glasses which were useless. Amy immediately reassured me that I had a 90-day warranty on the glasses and that I should go back to my ophthalmologist in Mass and make sure I was given the correct prescription. Turns out, I was not given the correct prescription and Kristen very graciously took my new one and had my new glasses made and my unexpected problem was solved reassuringly, competently, and expeditiously, and at no additional cost. When an organization protects you on the downside then you only have an upside. This is why I will remain a client.“
“Great customer service! Staff were so kind, patient, and thorough. They took their time to make sure my son was comfortable with his new glasses. Would definitely recommend them!“
“Good eye exam. Nice selection of frames. Reasonably priced. Professional service. Would definitely recommend.“
“I was called to come in early for my appt. But then exited 45 minutes to see Dr. when you have folks driving you, this is a difficult situation. All else wonderful!“
“David has been helping me with all my contact needs for 20 years. He even ships them to me since I’ve moved out of Lowell. Great and dependable service. I could never go anywhere else! Thank you David for all you do!“
“What a hidden gem! Denise was so kind, informative and considerate. So glad I found this spot - we will be back for any future optical needs!“
“Today was my first time going here, for a new patient appointment. I’m new to the area and was looking for a new eye doctor. I chose here based on exceptional reviews I read about, and I was not disappointed. I ended up being late to my appointment, and they were so kind and understanding. Dr. Chervenka was still very attentive to me and my checkup, and never made me feel rushed, but she still worked hard to he exactly on time for the patients after me. She was very thorough in her exams, and helped answer all of my questions and concerns. Both her and her staff treated me with utmost kindness, despite their busy schedules, and I felt they had a very personal approach to their care and how they treat their customers. I came here from MyEyeDr and you can really tell the difference with choosing a small private practice ☺️“
“Everyone is always very friendly and helpful. I always see Dr. Wood. I have never had a doctor as wonderful as Dr. Sarah Wood. Always a positive experience.“
“Outstanding service, Dr. McDonald gave me the time I needed to discuss everything. Erin was awesome helping us!!! LOVE this place.“
“Dr. O’Donnell really takes the time to listen to his patients and their concerns. Very happy I came here, and will continue to do so. Thank you Dr. O’Donnell!“
“I have always enjoyed independent optical shops and consider glasses to be a fashion statement as well as a necessity. So happy that I found Bob and MYOPTIC -- although I don't know what took me so long!! Fantastic selection and Bob lets you take your time and "play" with frames for best effect. Too many compliments to count on the frames that Bob suggested I try!!“
“I've been coming here twice a year for 30 years. Outstanding doctors and Chris (receptionist) is the best ever.“
“My doctor saw me on very short notice as I had a problem. She was very helpful, took her time, and I left feeling relieved and confident in her advice.“
“Oh my, old fashioned customer service, family oriented professional eye care. Just fell in love with this location.“
“I have had good care at this place, and the doctor was very kind and knew how to explain the entire process of checking my eyes well. I am waiting for my second visit to see if this gets better.“
“I have been a patient here since 2017 and I have had nothing but the best of care and service. Everyone is always upbeat and friendly. Went through construction with them and everyone was great with providing directions. Had to get my glasses fixed a couple of months ago and walked into a beautiful new facility with fantastic lighting and displays. They have always worked with me for appointments and I have never felt rushed. They are top notch and have very high standards.“
“I was new to Spindel Eye Assoc in the Derry location. When I made my initial appointment the receptionist asked me who I wanted to see so I said I wanted the best Dr. and they gave me Dr. Guenena. I had surgery on both my eyes, one at a time. Dr GUENENA did an excellent job. He is very pleasant, takes his time with you and I had absolutely no worries having him do the surgeries. No problems afterward. I highly recommend Spindel Eye“
“Went in to replace my favorite glasses. Worked with Nikki. She was fabulous! Really helped me find exactly what I was looking for. A VERY positive experience!“
“The technicians and doctors are amazing. They're very thoughtful and thorough and make you feel quite at ease. I like the self check in. I don't mind having to go to the kiosk. I actually prefer that. The missing star is because the front office staff feel that it's appropriate to talk about other patients while there are patients in the waiting room. This made me feel uncomfortable and not wanting to engage when I checked out because I didn't want to have to be the next person that they badmouth when I left. Again, technicians and doctors are amazing. I will limit any contact I have with the front desk folks and certainly will not be going to the optical department as they were also engaging in conversation about other patients.“