“I called Justin shortly after moving to KC based on Google reviews of course. He was on a short list based on the Google reviews but one of the only ones to answer. 2/5 answered, I believe it was. He answered and I spoke with him for maybe 20+ minutes describing my awfully difficult issue, but he understood something I said and responded; (paraphrasing here): yes, you're trying to reach the balance point of......" I had never heard that phrase but I could tell he knew what I meant and I thought this is who I want to do my system. He came over & looked himself; sent me a detailed quote with options to customize my system (There's not one option btw). His prices sounded right to my friends and family so I went with Balance Point. Let me tell you, you would be hard pressed to find such a polite bunch of professional guys in the construction field; all knowledgeable and most of them have been with the company quite a while and I met 3-4 of them in my couple day(s) project. They even sent another guy out a couple weeks later to check on my install who I had more time to talk with about how the system work;, same as the guys above, unbelievable. Hey, I also appreciated the email about the heat pumps in extreme cold when we were getting ready for extreme temps a couple weeks ago, that was cool. Our outdoor unit never missed a beat btw! Thanks guys, I hope you're all still there if I need anything again, cheers.“
“Tim was fast, friendly and courteous. Answered additional questions I had about air flow in my home. Great experience. Thanks Bob and Tim!“
“Great people with the best service I have ever seen in my life. I highly recommend this company to everyone.“
“Great experience, showed up the same morning I contacted him and had my heat back on in an hour. Best prices and service you’ll find“
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