Walmart Vision & Glasses

Apr 2020

Went into customer service to pay a walmart/sam bill one work came in with a family she knew holding up other customers to be served. The cashier called that customer but kept talking with person she knew and not doing her job. Worker that was waiting on customer was excellent

Apr 2019

There is one single person at this location that knows anything.Every time I call I am put on hold AT LEAST 10 times while people run around collecting answers to very basic questions. I have never placed an order for contacts via phone in under 20 minutes. It’s absurd.There is usually only one person working the floor. I waited 15 minutes to pick up contacts. I saw people in the back, no one came out to lend a hand or to keep customers moving.Hire more staff, train them well, lend a hand, improve customer service.

Apr 2019

I had an eye exam scheduled with a reputable eye dr in Timonium Md. When I arrived for my appointment I was informed that they made a mistake and wouldn't accept my insurance. Frustrated I called the Cockeysville Walmart vision center to see if they accepted it. Not only did the lady say that they accept my insurance, but she told me to come right in and they would see me immediately. Being that I took off work, it was amazing that they were willing to see me on such short notice. When I arrived I was immediately greeted. The appointment went smoothly and the dr was amazing. She was thorough and helpful. The ladies in the front were extremely friendly and helpful. I picked...read full review