“In an era where customer service is a thing of the past, this group of ladies goes the extra mile! I had been having problems with one component of my vision and Priscilla called me -after the contacts my physician had recommended for me were ordered- and said she was thinking about my issue, and offered me a different option. I cannot tell you what a difference this made in my vision!! I felt like my eyeballs were windexed!! I can see so clearly now that it is truly like a miracle. I no longer even think about my contacts or my vision. Everything, all day long, is crisp and clear. I am so thrilled and cannot say enough wonderful things about the care these ladies take in dealing w their patients. They are concerned about finding solutions and not selling a product. Many many thanks!!!“
“the owner of the store was very kind and helpful in finding me the perfect glass. His son orders all of the glass and they are all so unique and beautiful. Before I found this shop I really struggled to find fun glass that fit my personality. I love this glasses store so much I drive over an hour from Louisville. Overall I was so happy about my new glasses and how kind and helpful Mr. Roche was.“
“I love this place. It's the best service. Friendliest staff. They go out of their way to make your day and get you the right glasses. They're amazing.!!!!! Only place I get glasses at they're always right and they're always friendly!!“
“The best optical experience. Our community is fortunate to have Mike and the Shouse Optical Team.“
“Many thanks for immediately fixing my glasses that I broke. Always great to work with you.“
“Everyone was so sweet and helpful. I went in for an exam/refraction and was in and out in under an hour. Dr. Hammer was lovely! There was a mix up with my insurance and I overpaid initially, but they immediately called me back to let me know and refunded me.“
“Great service and great people with amazing doctors. Easy to get an appointment and wide selection of frames“
“This office is not closed. It has been obtained by Bluegrass Vision Group, although it's still named Hamburg Vision Center. The same staff for the most part, although Dr. Santos has departed to pursue other options, Dr. Maggard is great as well. The staff is always friendly and helpful. I would recommend to anyone.“
“Dr. J Tyler Palmer was an outstanding optometrist. I have never had such a warm, nonjudgmental and informative provider experience. I would highly recommend seeing Dr. Palmer“
“Doctor is very personable and also great at their job. Will definitely be coming back whenever I need.“
“I have been coming here for my vision health and rehabilitation for many years. I usually see Dr. McMillin who is a consummate professional and exceptional optometrist. I feel very comfortable with the technicians that do my initial evaluation and Dr. McMillin‘s expert care and recommendations. They have some of the best selection of eyeglass frames in the region and I am never at a loss for finding a pair of frames and great lenses that suits me. They are usually able to turn around a pair of glasses and a couple of weeks and sometimes much quicker. Very highly recommended!“
“One of the few remaining ORIGINAL DECADES - OLD LEXINGTON FAMILY-OWNED BUSINESSES. I am so impressed with the superior service and care! I appreciate that they keep overhead low to maintain the best prices in the area! They DO spend money on the latest, most advanced equipment for the various tests that are the hallmark of a thorough eye exam. The doctor was personable and genuine in addition to being the consummate professional. The receptionists were outstanding and ran the office with respectful consideration towards fellow staff to ensure the customers an optimal experience. And optimal it was! On the eyeglass side of the store, I was greeted by James and Carribean who offered their expert opinions on what style looked best for my face shape. They too, were super pleasant and knew their stuff! My new glasses were ready in two days. I was allowed to bring my frames, and they only charged me for the lenses and nothing more. They hit a home run at the first fitting. There's a reason that they have been established in the same office space all of these years. Long before Yelp, Pal has withstood the test of time because of their fine reputation amongst those of us in the area who have shared our experiences via word of mouth in our community over the years. Excellence in care and old-school charm reign supreme at Pal Optical.“
“Amazing experience. Went into it with great trepidation but what happened was straight forward and according to what I was told. You won't go wrong.“