Palo Alto Medical Foundation, Santa Clara Center

Aug 2024

PREGNANT PEOPLE BEWARE! If your doctor submits labs, those lab requests will stay on your file up to a year. Best tip is for you to confirm which doctor has submitted the labs requests PRIOR to your tests. Or else you'll be on the hook to pay for labs that were outdated and irrelevant. It's like as if someone came up to your windshield wipers cleaned them and demanded you to pay without asking if you wanted the service. Outrageous.

Jun 2024

Doctor asked me not to eat or drink for 1 hour prior to taking the lab test. I followed that and came early for a morning test.

The lab technician however told me teeth brushing is not oaky either. Nobody mentioned this to me at all before the visit .

The document of doctor instructions clearly showed no eat or drink, but not about teeth brushing. If the lab has critical information that is different from doctor’s instruction, they should communicate with patients beforehand.

Feb 2024

Wish I could giver zero stars. Sutter sucks. Top to bottom. Just came over from Kaiser by no choice of my own. Can't get the medicine that I need daily. I've wasted hours on this between my doctor and CVS. Stupid ass insurance won't cover my meds. So glad I lost my Kaiser where everything was easy and the people cared, including the pharmacy. If you can avoid Sutter, I would recommend it.