Long Heating & Air LLC

Aug 2023

Do not use this company. They are unreliable and do not respond to your calls. Their voice box is full when you try to contact them. Cory Long was sent by our Home Insurance. He reported back to them after we fired him that our air conditioner could not be fixed. As a result, we are left without an air conditioner and a claim because Fidelity Home Insurance refused to send another technician. We waited for 6 weeks for Cory to fix our coil and finally gave up. When we called he didn't know who we were or what our claim was for. This company should be out of business.

Jun 2023

Do not use this company for anything. First contacted them about my AC unit in Aug 2022, was told the compressor was bad and needed to replace the unit. Every time I called the phone number for the business, which is a cell phone, the voice mail was full and couldn't accept new messages. Whenever someone did answer, they always said they would call me back and never did. Finally had an installation date set for May 15th, the AC unit wasn't compatible with our furnace and the company just said that was what the insurance covered. Didn't take any accountability for the fact they had done the inspection and made the recommendation to replace. The person said he would find a unit that would work and could complete the install the following week. Never heard from him again. Followed up the following week and he seemed agitated and said he would call his supplier and call me back, never heard from him again. When I've tried calling, the voice mail is full, and no one answers. Do yourself a favor and contact a more reputable company who knows how to follow-through and communicate.

Feb 2023

If I could give ZERO stars I would. Don't waste your time with this company. After coming to my house and giving me an initial estimate, I hired Corey to come do a gas line install. He was supposed to arrive on Thursday at 9:30 am. After taking the day off work, he called me right before he was scheduled to show up claiming equipment failure. He asked if we could reschedule for the next day at the same time. I understood, stuff happens, and agreed even though it was a lost day for me as my shift was already covered. I again made arrangements with my work and took the following day, Friday, off to accommodate. Once again, Corey called about 30 minutes before their scheduled arrival to inform me he wouldn't be showing up due to continual issues with their equipment. He asked if we could push to Monday morning, assuring me the problem would be handled by then. All right, it cost me a second day of lost wages but ok, I will accommodate once again. Monday morning comes, he calls again about 30 minutes before scheduled arrival telling me it was taking longer to fix their equipment than anticipated, but he assured me they would be to my house in the afternoon to complete the job. He told me he would call me when they were on their way. So, I sat around all day so I could be home for their arrival. He then did a no call/no show. I never heard from him the rest of the day, which made me understandably upset. The following morning he texted me, couldn't even bother to call and apologize and said they could still get the job done if I pushed it out until Thursday or Friday. I cannot understand how someone could run a business like this. I missed 3 days of work for this clown, and after costing me time and money, and not even having the courtesy to call me he expects me to not only still use his company but then trust that if I just wait a few more days he will finally follow through? Why would I do that, just so I could miss more work and have him not show up again? No thank you. I would never recommend this company and will continue to tell everyone I know to never use them. He is totally unprofessional!