The Family Pet Veterinary Hospital

Nov 2023

The vet is extremely inexperienced with international health certificate (time sensitive) but they failed to disclose that, after painful back and forth emails and phone calls with the family pet manager Christa, which eventually became my one sided emails and unanswered phone calls, I had to make an urgent appointment at another vet for $800 - and they did it within a day.1. lack of experience and knowledge: The family pet couldn’t provide adequate information and support to me to get the health certificate. However, they stated that they are certified to provide this service without disclosing they are inexperienced.2. Terrible communication and care for customers:...read full review

Oct 2023

After coming here for several years, and confidently willing to give them a 5 star rating, something has changed over the course of the last couple of years. Certainty not for the better.While I can say that the new doctors & staff appeared competent and nice enough, there wasn’t the same sense of care for my pup that I had gotten used to.The biggest issue for me though, and the breaking point, is that they are horrible at communication. Since the new management/doctors, it’s been nearly impossible to get them to answer a question or return a call (or email). It’s as if they only way they will talk to you is if you find time during their limited opening hours...read full review

Sep 2023

Not what it used to be. Our dog has been a patient here for almost 5 years, but when we brought her in bleeding profusely after an injury…they just said “we don’t take walk-ins.” One attendant didn’t even look up. No offer to at least stop the bleeding and we had to ask twice where they would recommend we take our injured pet. Folks here used to care about our pets…but clearly the place has changed. We won’t be back.