Tesla Service Center

Apr 2024

I was the first person to arrive at 7:55am Monday and I was told the scratches on my wheel would be taken care of in a few hours. So, I sat in their waiting area. Noon came around and I noticed the Tesla app said my car would be available on Friday. My service advisor couldn’t be found so I spoke with some else who made the correction. I also found out my service advisor never bothered to notify the people who make these repairs. When they finally showed up at 2:00pm from the Lynwood facility, they told me had they known I was waiting, they would have shown up in the morning. Because of the delay, I missed my flight, which my service advisor was well aware of....read full review

Apr 2024

Seriously disappointed. I was here February 26th for an estimate for some body work. I didn’t hear a word. When I called back on March 13th, they sent a mobile tech to my house from Lynnwood, that doesn’t even do body work. He took pictures. Still no word. I called again March 25th. They said they’d have to get back to me. Now, a month later, I’m still no closer to having even an estimate for a repair. I wonder how long an actual repair will take?Update: Talked with Daniel today. That guy is awesome! It took some time, but he actually had an answer for me (which required him to contact their estimate department, and make an assessment based on only pictures...read full review

Apr 2024

Service people are very knowledgeable. Customer experience is always on point. They find a way to not only understand but accommodate last minute requests or questions. Their "sale" people are also knowledgeable and find ways to know the client and their needs to find the right product.