Orchards Veterinary Clinic: Snowden A Neilan DVM

Jun 2024

I have been coming here for 15 years. First was for my two Yorkies and now for my soft coasted Wheaten Terrier. The staff is friendly and helpful. The veternarien is good and thorough.

Jan 2023

Both my cats have been long time patients of this veterinary office. I haven't been in in a while but have an appointment coming up for my dog Bubba as he has been coughing and sneezing. I will update my review based on my experience coming up!

Mar 2022

I've come to Orchards for 4 years now. Anytime I've gone to another vet (Covid really booked everyone out), it's reminded me of why I always come back to this place. This week there was an emergency with one of our cats. This happened on Monday, March 28th around 5pm. (Putting the time/date to really shine a spotlight on the amazing receptionist, who's name I can't remember). Orchards was the first place I called and they immediately agreed it was a major issue and validated every concern with immense empathy. The receptionist informed me they were booked up but they would call me back and see what they could do. They sounded really busy, and I assumed I wouldn't hear a reply since they're a smaller place. After calling around, a lot of other vets worked me into a frenzy to go to try an emergency vet. I was about to leave with my cat in a crate when I got a call from orchards, the same receptionist offering to get me in a few days later. She talked me through every symptom and sign to look for until his walk-in. I left the conversation feeling a lot more educated and less stressed. It seems so small, but it really made such a difference to get that call back and it was such a testament to her customer service and care for the animals that come in. During his appointment, they managed everything perfectly. I felt secure knowing he was being well-taken care of. After his care, Dr. Atwell spent so much time explaining what they found. I left with that same sense of trust that my pet was going to be okay. I can't recommend this vet office enough. Anytime I come in, the receptionists are kind, and register my animals in a way that makes me feel safe. They always answer my calls and questions. And Dr. Atwell is always willing to explain any procedure or medical concern with empathy. I can't believe you guys managed the same service during Covid too. So thank you! Cat tax attached in photo