10004 204th Ave E Suite 3100, Bonney Lake Washington 98391
I graduated today, September 26, 2024 with great success after having a total knee replacement on May 20, 2024! Before the surgery, I was able to get set up for an intake interview with the PT I had requested, Kelly Osborne, and got set up on the schedule starting 3 days after the surgery for a period of 3 months so I knew ahead of time what my schedule would be and who I would be working with at each appointment. Timely electronic appointment reminders requested confirmation, and the check-in process was very smooth and easy, with friendly faces and greetings by the admin staff upon arrival, and who were ready to assist with any requests I had. All insurance billing and communications is handled smoothly and efficiently with no claims issues/problems to deal with. I requested and was assigned to Kelly Osborne and worked most closely with her and her invaluable teammate, Dolores; but also occasionally with Denise and Charlene. Supporting them were the hardworking, caring and delightful Aides, Shelby, Taylor, and Yasmin. These are all top-notch, knowledgeable, caring professionals who helped me through the toughest of times, and saw me through to a successful outcome. When my progress began to wane, and I was regressing on the amount of bend I had achieved, I was encouraged to see my surgeon. As a result, I had a manual manipulation of the knee (under anesthesia) on August 19th, which was a great success, and allowed me to resume progress toward knee bend and recovery. With this additional medical treatment, I was strongly encouraged to (and insurance supported ) attend PT daily, and I did so over 3 weeks, which was a tremendous boost to my recovery. Over these 3 weeks, progress was steady, and encouragement and support by Kelly and her team was invaluable. I can't thank them enough for helping me get to the point where I can once again resume my active lifestyle. I know where I will turn when and if I am ever in need of further Physical Therapy! Thank you so much to the team of professionals at Olympic Sports & Spine!