Midlothian Mechanical

Midlothian Mechanical offers great service for HVAC systems, featuring knowledgeable technicians who demonstrate efficiency and dedication in their work. Customers have praised their technicians for going above and beyond, such as staying late to ensure air conditioning units are functioning properly, even in extreme heat. Curtis Mangrum is noted for making the best sheetmetal duct fittings in the area, and many customers highly recommend the fabrication shop. While the quality of work from the technicians earns high marks, there are significant concerns regarding the company's organizational and communication issues. Many customers reported frustrations with the scheduling process, including unexpected visits and delays in receiving billing and financing information. However, some customers found the company extremely communicative throughout the appointment process. Gary even took time out of his Sunday to provide a quote and worked with customers to fit their budget. The installation process was easy, with technicians patiently handling distractions, such as barking dogs. Additionally, customers noted excellent customer service, with technicians explaining their work and being polite, even covering their shoes when entering homes. Overall, Midlothian Mechanical is recognized for its skilled technicians, but improvements in organization and communication are needed to enhance the overall customer experience.