I have been coming to Dumfries health center for about 8 years. The service is worse than ever. The staff, and medical professionals appear to hate their jobs and patients too. The pharmacy wait time is horrible. Why? I often cannot get an appointment with my PCM, who by the way is never the same person each time you return to the clinic. As a result, I no longer bother to record the PCM's name anymore. I have been waiting 2 months to see a PCM and today the clinic called to cancel my appointment! Even the appointment line workers have issues. They take your call as if you are disturbing them.
Apr 2023
The Worst customer service military clinic ever! No one answers their phone, or return calls. Okay the operator answers the phone but beyond that...even the emergency lines do not get answered or are message calls returned. this is not just for patients trying to get a hold of a live person of importance there, even doctor lines are not answered. I'd be embarrassed to be an employee affiliated with this facility. What an absolute shame of a military facility this is taking care of service members and their families. The fact that their are years of history with bad reviews should be a good inclination what an absolute joke the Dumfries health facility is. Seriously, I...read full review
Apr 2023
Appointments are nearly impossible to get within a reasonable time frame. Their urgent care is also not the best quality but still the best bet for issues you can't wait over a month to get treated. With the new system many issues have come up with regards to prescriptions and appoints. It is also very likely that their pharmacy will not carry medications that they prescribed you in house. Be prepared to have a back up location for your prescription needs. Overall, it's very disappointing that this is the kind of care being offered to our soldiers and military families.
I have been coming to Dumfries health center for about 8 years. The service is worse than ever. The staff, and medical professionals appear to hate their jobs and patients too. The pharmacy wait time is horrible. Why? I often cannot get an appointment with my PCM, who by the way is never the same person each time you return to the clinic. As a result, I no longer bother to record the PCM's name anymore. I have been waiting 2 months to see a PCM and today the clinic called to cancel my appointment! Even the appointment line workers have issues. They take your call as if you are disturbing them.
The Worst customer service military clinic ever! No one answers their phone, or return calls. Okay the operator answers the phone but beyond that...even the emergency lines do not get answered or are message calls returned. this is not just for patients trying to get a hold of a live person of importance there, even doctor lines are not answered. I'd be embarrassed to be an employee affiliated with this facility. What an absolute shame of a military facility this is taking care of service members and their families. The fact that their are years of history with bad reviews should be a good inclination what an absolute joke the Dumfries health facility is. Seriously, I...read full review
Appointments are nearly impossible to get within a reasonable time frame. Their urgent care is also not the best quality but still the best bet for issues you can't wait over a month to get treated. With the new system many issues have come up with regards to prescriptions and appoints. It is also very likely that their pharmacy will not carry medications that they prescribed you in house. Be prepared to have a back up location for your prescription needs. Overall, it's very disappointing that this is the kind of care being offered to our soldiers and military families.