About Frosty's Heating & Cooling, Inc.
Frosty's Heating & Cooling, Inc. provides excellent service and quality work. Their teams arrive on time, communicate effectively, and complete jobs efficiently. From consultations to installations, they identify potential issues and offer great prices. Frosty's technicians are friendly, prompt, and knowledgeable, ensuring a smooth and stress-free experience. Recently, they handled a complete replacement of an A/C unit, demonstrating their reliability and responsiveness. They also offer a 10-year warranty on parts and labor, which customers appreciate. Technicians are known to resolve issues quickly and professionally, often going above and beyond. Some customers have expressed disappointment due to short-term repairs and warranty policies, noting that a problem fixed in April reoccurred less than three months later, with additional service charges. Despite this, many customers have praised the professionalism and knowledge of the staff, particularly highlighting Tyler for his exceptional service. Customers frequently recommend Frosty's for their quick and effective service, noting that they have been satisfied with their experiences, including the installation of HVAC systems and ongoing maintenance.
Here is full review I couldn’t be happier with my experience working with Frosty’s Heating and Cooling. From start to finish, they proved exactly why a true local company is the best choice for HVAC work. They genuinely care about providing high-quality customer service, and it shows in every interaction. Frosty’s installed four Mitsubishi Mini Split Ductless Units and a heat pump for my home, and the entire process was flawless. They showed up on time, worked efficiently, and maintained a level of professionalism that’s becoming rare these days. Their purchasing power and access to top-line equipment gave me confidence that I was getting the best system for my home without any unnecessary upselling. The price was fair and affordable, especially considering the exceptional quality of the equipment and the installation. A special shout-out to James and Jerry, the technicians who handled the install. They went above and beyond—extremely knowledgeable, technical, and meticulous in their work. It was clear they take pride in what they do, and they made sure everything was done perfectly. The experience behind the scenes was just as impressive. The owner clearly cares and was available to answer any questions I had along the way (on a Saturday!!!). The office staff was friendly, organized, and great to work with when it came to scheduling and billing. Their use of modern technology, including a smooth online shopping cart and checkout system, made the whole process even easier. Overall, Frosty’s Heating and Cooling exceeded every expectation. I will absolutely continue to use them for all my future HVAC needs, and I’ll gladly recommend them to anyone looking for a trustworthy, high-quality local company.
Been using Frosty's for years and have always had great service from all technicians. This includes both regular HVAC check-ups as well as recommendations to install a surge protector and a new water heater back in 2020. Will keep using them and would highly recommend!
Highly recommend this company for any type of air-conditioning or heating repair, as well as yearly maintenance. Their Customer Service is always on point, you always speak with somebody on the phone. They call you back when they say they will and are very quick to respond and reliable with their prices. Having used numerous companies having lived in Northern Virginia my entire life, I would never use another company again.