Baylor Scott & White Family Medicine - Wylie

Nov 2023

The receptionist was wonderful and kind however when I talked to a nurse on the nurse line because my toddler had a really bad fall playing and I was crying and my husband was upset we were literally driving there to be seen the nurse decided she didn’t want to answer question because my husband was upset and she hung up. How heartless can you be?! We made our way to a different er to ensure that my child, my toddler got patient centered care

Aug 2023

This place is unpredictable and lacks professionalism. They approved my primary care visit when I scheduled it online and even checked my insurance but then said my insurance isn’t going thru when I got there in person. Why not just let me know when I scheduled? People take time off to come to a doctors visit all to be told they can’t see a doctor.

Jun 2023

I tried to change doctor's at this location due to personal preference and my own personal experience and was told "it is not preferred to change doctor's within the same clinic." Once I explained why I wanted to change doctors, they told me they would have to let both of the doctors know and it would need to be approved by them before I could schedule my appointment. I said okay that is fine. Then they reached out to me two days later to tell me that it is frowned upon to change doctors and again asked me why I wanted to switch. At this point, I am finding a new office and a new doctor. I do not recommend this office.