CHRISTUS Trinity Clinic

Oct 2024

1st time at this clinic. First lady I saw that did various testing was okay. Dr. Ketcher didn't 'grade' my cataracts so I have no way of knowing if their getting worse. He spent maybe 5 minutes with me. Come time to check out & was told I owed $25 co-pay & $45 'Pre-Payment Elective', what the heck, I was expecting to pay 0. When I made the appt, I told them I just needed a basic exam w/ new prescription. I will NOT be going back & contacting my insurance company!

Aug 2024

Recently moved to Tyler from DFW and chose DeHaven because it was convenient (Christus). I have a higher contact eRX (-11.75) and the clinic didn’t have an account with the manufacturer to order them. They did write me a new prescription, but it’s hard finding a vendor to fulfill it. I messaged to discuss alternative recommendations and was simply told to go to Wal-Mart (they also are unable to order the lenses), without any discussion of my patient care. The individual responding to my messages and clinic overall seems uninterested in providing even minimal assistance concerning my eye health. The few times I’ve been in-office the front office staff, particularly...read full review

Jun 2023

My mother called ahead to make sure that her insurance was in network so we made the appointment. I took off work to drive an hour one way to take her. They have huge waiting areas which they fill like a cattle lot. The entire appointment/consultation/surgery booking took just over 3 1/2 hours. Today they call me to tell me her insurance does NOT cover them. Then when I call the front desk to cancel pre-op appointments I am told the insurance DOES cover. Now they just called back and said no, it does not. Pack a lunch if you decide to go ahead with an appointment, you will be there a while.