Baylor Scott & White Clinic - Temple Westfield

Sep 2022

Truthfully, I was apprehensive about going to this clinic. I moved here from Austin a few months ago, not too long after my primary care guy retired. He was the owner of a solitary practice and employed an ECG technician, a phlebotomist, several nurses, and clerical staff, but no PA or other MD. He worked 60 hours a week (7am to 6pm Mon-Fri & 7am to 12 pm Sat), charted by hand in the exam room, and left the typing and filing to a scribe and the office staff. So I had become accustomed to an old school doctor who faced me rather than a computer screen, listened to everything I said, answered my questions, and sat in a chair instead of standing with one foot out the door trying to rush to the next patient. He had the ability to do all that because there was no one else telling him to hurry, spend less time with patients, etc. Although I didn't expect that level of care from other doctors I was afraid a clinic setting owned by a massive healthcare organization like Baylor Scott & White would be pretty much the opposite of what I was used to so I put off finding a new doctor as long as possible. Finally, after extensive research, I made an appointment with Dr Din at BSW Temple Westfield Clinic. He ordered some tests, so I had blood drawn at the clinic lab. Okay, that was amazing. About 85% of those who try to get blood from me can't do it on the first attempt and end up sticking me two or three times. Not only was the first time a success at Westfield, but I actually didn't even feel the needle, and the next day there was no bruising. That may not seem like a big deal, but for me it was simply incredible. After that I figured I'd gotten my share of medical joy, but Dr Din turned out to be an intelligent listener who immediately comprehended my situation and health issues, asked relevant questions, and delivered straightforward answers to my questions without talking down to me. So, this whole extremely long and convoluted explanation led to a 5 star rave.

Oct 2020

I have been seeing Dr Griggs at this clinic for 3+ years, and LOVE her! But increasing problems with the Administration/Customer Service/Network Insurance Department have been a nightmare. On the phone, they repeatedly acknowledge that my insurance is one that they accept in network, and that the employer I am insured with is in fact on their list. But even after multiple Supervisors have supposedly "fixed it", it continues to revert back in their computer to show as not in network and my appointments are canceled until they can fix it. Currently I have waited for 2 months for a fix they said would take a few days. Scott & White has such a monopoly in the Temple TX area, it looks like I will have to drive south towards Austin to find a good doctor not tethered to Scott & White. Sad!

Sep 2020

Went to see my mother-in-law , informed that the visitation rule only allows one visitor per patient. Explained we had flown in from Seattle but no exception 2 this rule. Sign on the door states " ONE VISITOR PER PATIENT IN MOST CASES" So whats the meaning in most cases. This was not a rocket scientist moment for the staff. It appears staff are not properly trained by management..