On The Spot Air Conditioning & Heating Richardson

May 2023

Had them come out to investigate why my AC unit suddenly stopped working. They immediately zeroed in on the age of the unit rather than isolating the problem and leaving it up to the homeowner to decide what to do to move forward. The visit turned into a sales pitch. The person that showed up sounded more like a salesman than a technician. Then to make things worse the person tried to say the problem was something that wasn't really the problem in hopes of selling a new system and I picked up on it immediately as not being an honest diagnosis. I just wish I had a hidden camera recording what transpired and then I could have shared it with the local news investigation team. I believe in honestly and transparency but I was directly lied to. They will never step foot on my property again. I had someone else come out and resolve the issue.

Aug 2022

Beware of this 'hit and run' HVAC company operating throughout the north central Texas area ! On The Spot has REFUSED to honor their contract regarding parts and labor warranty on a Trane HVAC system they installed at my home on July 5. On The Spot was paid $10,000 for a complete HVAC system and a two year labor and 10 year parts warranty. Shortly after the installation the lead technician for On The Spot was sent to my home to assess banging noises coming from the unit when starting and shutting off. On July 19 the lead technician reported to me that the Trane AC unit could not be repaired and should be replaced.. The installer/dealer has refused to respond to multiple communications regarding replacing the unit and has failed to obtain the installation permit required by the city of Allen. The On The Spot dealer's only involvement was to refer me to Trane 'customer service' to obtain a 'case number' and get back with him. That was the only contact from the dealer/installer over six weeks ago. On The Spot HVAC company is currently flooding north central Texas with a post-card USPS marketing of their 'always available 24/7 service' and 'special pricing deals' on Trane products. Buyers beware of this 'hit and run' company preying on homeowners suffering through the devastating heat wave in Texas.

Jul 2022

We've had a long history with On The Spot, and after significant back and forth, I can say that this company (and specifically their owner Cody) is one of the most dishonest and unprofessional companies I've ever encountered. When our upstairs AC unit went out about 1.5 years ago, we got a quote from three different companies including On The Spot for a 4-ton Trane system. They ended up being the cheapest, so we went with them. Specifically on the quote, it calls out that we will receive a 4-ton Trane "comfort coil", as part of our 100% Trane system. It has a link to the specific product page. We were also promised a 2-year labor warranty from On The Spot. Fast forward a year, and our upstairs system can't keep up and it's getting hot upstairs. We have On The Spot out, they say there is a leak, and repair the leak. But it still isn't cooling properly. So they come back out, and tell us "the system's pressure readings are correct, so that's all we can do." But it's still getting hot. So then we call Trane and ask to have a different company come out for a second opinion. The second company, who is a licensed Trane installer, comes out and finds a leak in the evaporator coil. BUT - they can't fix it via our Trane warranty, because On The Spot didn't actually install a Trane coil. They installed an ADP coil, which is both cheaper, and uses a piston system instead of a TXV system (which is more efficient). Since it would cost well over $1,000 to replace the evaporator coil, and both the parts and labor are still under warranty with On The Spot, at this point we call On the Spot back and tell them what has happened. Cody then proceeds to flip out and completely berate my husband. He yells and screams and accuses my husband of lying, accuses the other company of lying, and says that he will "void all our warranties for having any other tech even look at our system". Finally, my husband calms him down, gives him specific "Delta T" readings that shows our system isn't working correctly, and finally Cody calms down and agrees that he will replace the evaporator coil with what we were actually quoted, which was a Trane comfort coil system. His guys come the next week and install it. We SPECIFICALLY asked the head installer to confirm that it was a Trane comfort coil system that they were installing, and he said it was. Fast forward another week. It's still not cooling great. We then notice that water is streaming from the secondary drain line. At this point, we really don't want to have to deal with On The Spot anymore, so we call back the company that found the evaporator leak, and they send back out the same technician from before, and she finds a clog in the drain line (that part is actually not On The Spot's fault at all...) but also lets us know - the new evaporator coil that has been installed STILL isn't a Trane comfort coil system. This time, they've installed an Ameristar coil. While Ameristar is owned by Trane, it's a much cheaper part than the Trane comfort coil we were originally quoted - it again uses a piston instead of a TXV and it's made in China instead of the US. So we once again call Cody back and once again he gets angry that we had someone else look at the system and starts yelling at us. He says that we're lying, he says that the other company doesn't know what they're talking about, and he also is very misogynistic about the fact that the other company's technician is a woman. At this point, he tells us he's "washing his hands of us" and refuses to send another technician out. When I tried to talk to Cody at this point instead of my husband - he grew even more hostile, and said that as the wife, I had no business talking to him at all and should keep my mouth shut. So, now, after months of back and forth, we still have a system that isn't properly cooling, using cheaper parts than what we were quoted. The moral of the story is - avoid this c