Austin Air Conditioning

Sep 2023

Chino was great!!! My only complaint was calling all day Saturday and Sunday and no tech getting my messages. My unit wasn't fixed until Tuesday evening. Again, Chino the technician who came out Monday to run diagnostic and then Tuesday to install the new motor was amazing and fast! I appreciate him so much. And I appreciate Chelsea at the office for bearing with me as I called several times to make sure I was going to get serviced.

Jul 2023

Heat pumps (2) failed in the heatwave 3 stars due to two appointments required.Newer unit Issue caused by ANTS in outside unit. Tech turned off diverter to send all cool air to first floor. Recommended adding mothballs to unit to deter ants but did not have any on truck. Next day, failed again. Different tech replaced contact part and placed mothballs that husband acquired in outside unit to deter ants. Working good now. I reprogrammed thermostat to 85 degrees daytime and 80 degrees after 11 pm.Second unit issue needs new blower estimated $1,500. Unit is old so requested quote to replace almost $10,000 (Google $5,000 to $10,000). Will be seeking second opinion.

Jul 2023

Chino is a great tech. My system were low on refrigerant and 2 previous techs couldn’t figure that out due to the 2-stage system I have. Chino understand the Lennox compressors and Harmony 3 system so well that he can figure out the problem quickly. With additional refrigerant, the system is cold as expected now