About Uptown Appliance Repair
Uptown Appliance Repair is a leading service provider in Houston, known for its dedication to customer satisfaction. With a team of skilled technicians, including Baylor and Aggie graduates, they focus on repairing major appliances such as wine cellars, ovens, and built-in refrigerators. The company is recognized for its commitment to quality repairs, patience, and kindness, as praised by customers. Technicians are thorough and professional, often successfully working with obsolete parts and finding solutions when others cannot. Uptown Appliance Repair offers a 2-year guarantee and discounts for veterans and senior citizens. Recent reviews highlight their ability to diagnose issues correctly, repair appliances like a 20-year-old Subzero, and handle complex cases involving damaged parts and multiple visits. The company’s responsiveness and professionalism have been appreciated, and they stand behind their service, even when mistakes occur. Customers note that the company works to fix appliances efficiently, despite occasional delays, and is willing to make things right, reflecting their customer-centric approach.
Took care of the problem with our 20 year old Subzero. Diagnosed the issue correctly, ordered the required parts, installed everything, and now working like new. Thanks Carlos and Kevin!
After many months of dealing with several repair technicians sent by the home warranty company to repair a built-in refrigerator, decided to find my own provider and selected Uptown Appliance Repair (Dallas) based on online reviews. As a first time customer, must say that I would not hesitate to use UAR again. They sent out a technician the next day who was able to diagnose the problem and set out a plan to remedy (which included repairing damage caused by the providers sent by home warranty company). Special props to Carlos Martinez (UAR technician) for his professionalism, promptness, courtesy and thoroughness. Great service at a fair price!
UPDATE on my review below - I spoke with the owner of the company this morning regarding the service I received. He truly apologized and stated that this was a one-off situation. He assured me that Uptown Appliance Repair stands behind it's professional service, it's people and customers. After our conversation, I will keep Uptown Appliance Repair in mind for any future appliance issues that arise. I believe that mistakes can happen and that, as long as we make an effort to correct and move foward, everything will work out for the best. Summary of service on Sears Kenmore Oven/Microwave Combo: 1. 03-January - Initial service call to determine issue with oven/microwave combo wall unit 2. 09-January - Initial quote of $1,063.02 for Main Control Board 3. 10-January - Approved quote and paid deposit of $600.00 4. 22-January - Service to install Main Control Board. Technician advised that initial diagnosis was wrong. The Cooling Fan Assembly needs to be changed. 5. 31-January - Received revised quote - $1,080.34. The part is $608.00, though Sears Parts Direct provided a parts quote of $137.20. Nicole of Uptown stated that the 343% markup is to cover warranty, expedited shipping and that Uptown only buys OEM parts from the manufacturer. 6. 12-February - Service to install new Cooling Fan Assembly. Technician called to state that the part was broken and would have to reorder. 7. 22-February - Service to install new Cooling Fan Assembly. Technician called to cancel, stating that it takes two people to replace the parts. 8. 15-March - Service to install new Cooling Fan Assembly. Technician called to state that part is broken and would have to reorder. 9. 20-March - Call received from Uptown, stating that parts have been received and service needs to be set. I instructed Uptown to contact tenants. 10. 26-March - Appointment to install parts, after 5:30pm 11. 26-March - Company owner calls, stating that Uptown does not work after 5:30pm. Implies that delays are due to tenants not being responsive or available during working hours. He stated that, if the tenants cannot be available during working hours, he will refund the deposit of $600.00. I told him that I did not want the refund, I wanted the appliance repaired. 12. Appointment set for 29-March between 08:00 and 10:00 13. 29-March - Parts installed, unit working normally 14. 29-March - Invoice for services received IMMEDIATELY upon completion - AMAZING how quickly Uptown can submit an invoice, when their services took THREE MONTHS to complete!!!