When it comes to you skin and your looks, especially permanent adjustments, you need to go with the best. Dr. Ozan Sozer is listed as one of the Best of the Best- he is one of the ten Best Plastic SurgeonsI in The State of Texas. This is critical when you are considering a cosmetic procedure that involves an incision.; you need visually scars to be as invisible as possible. Dr. Sozer invests the time and effort into planning a fantastic surgical outcome for his patients. His staff are fantastic both in his office and his surgical suite. They are with you every step of the way. Pricing is affordable and there is in house financing available as well. You CAN afford to go to the best!
Nov 2022
Monika was courteous, professional, and explained the injectable procedure very well. I'd go back for a follow up with her. Unfortunately, when it comes to the customer service provided by the front desk staff courtesy is not their strength.
Sep 2020
Long wait time just to check in. After signing in and waiting for 35mins to be called back, the front desk hadn't even checked me in- what's the point of signing in? I followed up and the receptionist informed me that my appointment had been made at the other location, when I specifically asked for an appointment at the west location. At the onset, the front desk process at this place is not impressive. It was my first time having the kybella treatment. The nurse (Sonia) started the consultation by asking whether I had done any research on kybella. I said, I read up a little bit on it, but wanted more info. She went on to give a brief 15 second explanation. Not very helpful. She then proceeded to take my photo and said I would need three vials. I kept waiting for more information on the procedure, and asked little questions to prompt the nurse to tell me more, but I got nothing. Three vials seemed like a stretch, but I went along with it. I expected she would provide more info as the consultation went on, but she did not. She did not seem very experienced and didn't really explain the product or the process. There was no information on any restrictions after the injections or aftercare instructions. I would not trust this place to have another procedure. The nurse (Sonia) I saw didn't seem to be experienced since she couldn't be bothered to provide information as I would expect from a consultation. She simply told me that she had the kybellla treatment a few weeks ago and showed me her photos. Not the medical explanation I was expecting. There was no explanation on the procedure and no after care instructions. As much as I pushed for more info by asking questions, Sonia just didn't provide it. It seems to me that is a med spa trying to get as many clients in as possible (quantity over quality). I would not go back or recommend this place. Maybe the doctor or surgeon is better, but I am hesitant to return after this appointment. I returned for a follow up and saw no difference in the post kybella photos. My face looked more swollen on one side and the center of my neck looked worse. Definitely not the results I was hoping for. Update: I received a call from the business manager who was very apologetic and wanted to make my experience better. I appreciate that they took the time to speak with me and recognized there were issues that they are working to address. I think it's fair to give it a second shot considering he listened to my issue, looked into the matter, and was trying to find a way to make it right. I updated my review and gave them another star for that.
When it comes to you skin and your looks, especially permanent adjustments, you need to go with the best. Dr. Ozan Sozer is listed as one of the Best of the Best- he is one of the ten Best Plastic SurgeonsI in The State of Texas. This is critical when you are considering a cosmetic procedure that involves an incision.; you need visually scars to be as invisible as possible. Dr. Sozer invests the time and effort into planning a fantastic surgical outcome for his patients. His staff are fantastic both in his office and his surgical suite. They are with you every step of the way. Pricing is affordable and there is in house financing available as well. You CAN afford to go to the best!
Monika was courteous, professional, and explained the injectable procedure very well. I'd go back for a follow up with her. Unfortunately, when it comes to the customer service provided by the front desk staff courtesy is not their strength.
Long wait time just to check in. After signing in and waiting for 35mins to be called back, the front desk hadn't even checked me in- what's the point of signing in? I followed up and the receptionist informed me that my appointment had been made at the other location, when I specifically asked for an appointment at the west location. At the onset, the front desk process at this place is not impressive. It was my first time having the kybella treatment. The nurse (Sonia) started the consultation by asking whether I had done any research on kybella. I said, I read up a little bit on it, but wanted more info. She went on to give a brief 15 second explanation. Not very helpful. She then proceeded to take my photo and said I would need three vials. I kept waiting for more information on the procedure, and asked little questions to prompt the nurse to tell me more, but I got nothing. Three vials seemed like a stretch, but I went along with it. I expected she would provide more info as the consultation went on, but she did not. She did not seem very experienced and didn't really explain the product or the process. There was no information on any restrictions after the injections or aftercare instructions. I would not trust this place to have another procedure. The nurse (Sonia) I saw didn't seem to be experienced since she couldn't be bothered to provide information as I would expect from a consultation. She simply told me that she had the kybellla treatment a few weeks ago and showed me her photos. Not the medical explanation I was expecting. There was no explanation on the procedure and no after care instructions. As much as I pushed for more info by asking questions, Sonia just didn't provide it. It seems to me that is a med spa trying to get as many clients in as possible (quantity over quality). I would not go back or recommend this place. Maybe the doctor or surgeon is better, but I am hesitant to return after this appointment. I returned for a follow up and saw no difference in the post kybella photos. My face looked more swollen on one side and the center of my neck looked worse. Definitely not the results I was hoping for. Update: I received a call from the business manager who was very apologetic and wanted to make my experience better. I appreciate that they took the time to speak with me and recognized there were issues that they are working to address. I think it's fair to give it a second shot considering he listened to my issue, looked into the matter, and was trying to find a way to make it right. I updated my review and gave them another star for that.