Manchester Cleaners

Dec 2023

CRITICAL: Professionalism, Quality, Poor Customer ServiceBy far the WORST customer service/quality experience I have ever encountered in my entire life. Not only are they overpriced for the quality of the clothes but they have also broke my buttons several times and damaged my jacket zipper. Then, I had to pay extra to have them fix the mistake they caused. The Manager at this location by the name of Alejandra-Description(Heavy Set, Hispanic, Female) is extremely rude and unprofessional. Her customer service skills are 0 out of 10. I would not recommend this company to my worst enemy. After a horrible and unprofessional customer service experience with the Manager Alejandra,...read full review

Dec 2023

CRITICAL: Professionalism, Quality, Poor Customer ServiceBy far the WORST customer service/quality experience I have ever encountered in my entire life. Not only are they overpriced for the quality of the clothes but they have also broke my buttons several times and damaged my jacket zipper. Then, I had to pay extra to have them fix the mistake they caused. The Manager at this location by the name of Alejandra-Description(Heavy Set, Hispanic, Female) is extremely rude and unprofessional. Her customer service skills are 0 out of 10. I would not recommend this company to my worst enemy. After a horrible and unprofessional customer service experience with the Manager Alejandra, I requested the clothes be returned to me that I had just paid for to get cleaned and a full refund of the money. The Manger Alejandra cursed me and said she would not do a return and did not know how to do a return. In my opinion NO one should be in a Manager Role and NOT have a full understanding of how to operate the system fully. I had to wait several days until the Store's owner was in to get my full money refund. The store's owner, Tom, was very professional and understanding of the situation. Still, the Manager Alejandra under him should not be in a Manager Role, and Alejandra will be the reason this company losses money and customers. Anyone can be a Manager, but everyone can't be taught People Skills. The Manager Alejandra is a perfect example of this. A company should NEVER treat a paying loyal customer as dirt. I would rate my experience at this company from 0-10, with 0 being the lowest and 10 being the highest. I would give them a NEGATIVE -5. Beware of this location and your clothes getting damaged, then you must pay extra for their mistake to fix it. After the customer service experience with Manager Alejandra and reading the reviews on Google, I now understand why this company has a 2.8/5 Star rating review. Honestly, I'm surprised it was able to reach 2.8 after my personal experience. In my opinion, there are a lot of other great cleaners in this location with better prices, quality, and customer service experience. If you want to be treated like an animal and experience horrible customer service then this would be a Great Place for you and your family to do business!! I would NEVER step foot back in this company even if it was the last cleaners on Earth. Now to end on a POSITIVE note. The company's owner, Tom can still make a change and improve the company moving forward with better training, starting with the Manager Alejandra or hiring new people who value and have HIGH customer service skills and are naturally people-friendly. I'm a Territory Manager and training many people every day on how to value and treat people. Because I love what I do, I would help improve your current staff FREE of charge. If you are interested, reach out to me Tom, and let's get the morale and integrity of your company changed in the right direction and improve the Star Rating from 2.8 to 5 STARS within a year!!!!!! Have a Great and Safe 2024 Love All and many THANKS!!!

Jan 2023

Run to the furthest dry cleaning location you can get to away from Manchester! My husband's NEW Polo shirt was ruined after I dropped it off to be cleaned. I spoke to a very sweet employee who told me she would address it with the manager and for me to bring the shirt along with the receipt for him to look at. When I called the next day to follow up with the owner he was rude, condescending, accusatory, and spoke over me every time I attempted to explain to him that the shirt was not in this condition when I brought it in. He refunded me $25 on a shirt I paid $110. Of course, we have no intention of ever patronizing this business again and after reading this review I...read full review