Richard Durocher, OD - Nashville Eye Doctor

May 2023

Glasses took way longer to get back. I had to call and was told “there was a mess up”. No communication. When I picked them up they were wrong. I asked for a refund and the lady stated “ we do not give refunds.” I never received a receipt that stated this. She said “it will be a quick fix. I’ve been waiting in lobby for 50 min.. this is after being here already over an hour. I would have went back to work but she stayed quick fix. I have never had an experience where I couldn’t get a refund. My lenses were 1k. I asked for my old frames to be used. They put new frames on but then wanted me to pay the difference.The lenses were scratched and my like new frames...read full review

Mar 2023

For ten years I use to see Dr. Durocher when I went for my eye exams. Even with my children they saw him. I now take them to another optometrist due to the changes in doctors. For the last three years I have seen a new doctor and new to the team. I understand change is needed when your business is growing, but when it comes to my eye exams I would prefer to have consistency! Don’t get me wrong, they are nice doctors. My last visit in November 2022 I felt like I wasn’t given all the options for my irritated severe dry eye syndrome. The OTC eye drops were for one week usage and nothing told to do afterwards. Yes, I could call and/or return for another visit, but more...read full review

Mar 2023

It was a great experience. Everyone was professional, and very courteous and friendly. The staff answered all my questions, and put me at ease. I would recommend you to anyone. Thank you.