Water Heater Installation Repair in Knoxville

“5 star company very polite one day service was very reasonable price work was excellent replaced a water main line in one day very very pleased would like to acknowledge these guys excellent guys ray loveday ,Cody , Eli and Mikhail lynch and Nancy was so awesome hired this company you will not be disappointed 5 star company,and did i mention the price was right“

“Quick response and clear, timely communication. Our tech knew exactly what he was doing and was quick and efficient. I've used this company both for preventive care and unscheduled maintenance and both times I've been completely satisfied.“

“Very professional service from Jason and Chaffee Air in general for this annual maintenance call. A little expensive, but all issues were addressed the same day our HVAC units are humming along happily!“

“Called with an emergency situation. Jeffrey came out within an hour and completely fixed our issue. He was very friendly and professional! I would highly recommend this company“

“This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldn't come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either they'd come around 6pm or they didn't handle gas units. I'm glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I don't know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Father's day weekend. When they were done, Robert showed me his findings. For those that don't know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps weren't in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between "cost" and "price" The "cost" over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!“

“This will be a long review but these gentlemen Robert & Ian are absolutely worth it! On Friday morning, my gas water heater sprung a leak at the bottom and needed to be replaced. I called the Oak Ridge Gas Co (ORUD) and they said they couldn't come until Monday. 7 people (6 girls & me) with no hot water for 4 days! Next I called some local plumbers. One by one they said either they'd come around 6pm or they didn't handle gas units. I'm glad they were busy but I needed someone now! Next I called 2 major companies that are well known in the Knoxville area. One came, gave a 3 minute look and quoted a mid 4 figure price TO REPLACE A WATER HEATER! The next on the scene was Robert Mason & Ian (I don't know his last name) from TENNESSEE STANDARD PLUMBING & DRAIN. These gentlemen took their time. They asked many questions, they did a very thorough and professional inspection. They were straightforward, honest, neat and genuinely concerned about providing service, not just doing a job. While speaking with Ian, he was sharing about how much the leadership in the company truly cared about their employees and showed them tremendous respect. I found that to not only be reassuring but also experienced how that translated to how they genuinely cared about my family. The inspection took a good deal of time. They went into the crawlspace and really did a full inspection. Remember, this is Friday afternoon on Father's day weekend. When they were done, Robert showed me his findings. For those that don't know, many of the houses in Oak Ridge were built in 1943 so most of my plumbing is 80 years old. Robert showed me the pictures of the main pipe coming out of the ground into the house. Only God knows how it had not blown out yet, it was that corroded. Let me stop here and say that Robert & Ian were the only ones to do this inspection. Had I just replaced the water heater, the pressure* (more on this later) would have blown somewhere else and potentially taken out the furnace with the water. About the water pressure, they were also the only ones to measure the water pressure which was 100 psi when it should be half that. They also noticed that I did not have a pressure regulator or a main shut off. Important things to have in 2024 that perhaps weren't in 1943. When they entered the house they had special shoes for neatness and respect which was nice. Finally when they were completely done, we sat down and they presented 3 different options which we discussed in detail. There was absolutely no pressure, no sales talk, nothing except honest information and options. There is a very true saying that you get what you pay for. Tennessee Standard Plumbing & Drain is not the cheapest but there is also a difference between "cost" and "price" The "cost" over time will be less because they use top of the line material and they perform exemplary work which they stand behind. It turned out that none of the 3 options were attainable so Robert worked within our budget to get the vital items fixed. They handled everything. They called to get the ground marked, they dug up only the area they needed to and they put it back as best you can when you trench a yard. Another professional thing was that they were prepared. They had what they needed on the truck with them. There was no wasted time while they went to get whatever was needed. I greatly appreciated that. In the end, we decided on a 3 visit plan. They did the emergency items this visit. In 6 months or so, they will return for the 2nd phase and the final mostly cosmetic phase where my wife gets the bathroom she really wants. I would highly recommend these gentlemen and Tennessee Standard Plumbing & Drain!“

“I reached out July 5th early morning. They arrived by noon.
Nick was extremely professional.
Preformed routine maintenance.
System works great.
It was the first time the A/C fan has shut off in weeks.
Great service.“

“Ryan installed our new Lennox thermostat. Fully tested and went through settings and registration. Professional and excellent technical knowledge. We are very pleased“

“Mr Anderson is very prompt, professional and honest. I have used A & A Mechanical twice and referred to multiple neighbors.“

“The workers as well as the office staff are all very polite and helpful. They will definitely work with you to try to help you any way they can. They are also a female owned company. Certainly would recommend giving them a try.“

“I am giving Luke a 10 out of 10 on the work he did to replace my shower valve and turn on handle. He was professional, informative, patient and neat. It was a pleasure to have him work on the shower. Thanks Luke.“

“Knoxville Plumbing was great! It wasn't an emergency, but I got a same day appointment. I received a call letting me know they were on their way. I even received a text with tracking available. Zak & Landon were awesome! They were very honest about our issue and highly recommend them!“

“Very happy with the installation of plumbing we got from this company on our new construction home. Sam did quite a bit of our work and everything was done well. Will definitely call them should any future needs arise.“

“Timely visit, plumbing repair went well. Technician, Kellan, was knowledgeable and efficient. All the staff are friendly. We would recommend Pipe Wrench for plumbing needs. We also like that they guarantee the work they do.“

“Best plumbing business in town. Justin and Isaac arrived early to fix a very important issue at my bar before the weekend business hit. They were friendly, quick, and did quality work. Would highly recommend Scott's for your commercial or residential needs.“

“I contracted with CBP to install a new tankless water heater at my home. My experience with them started with a great visit from both the plumber assigned to the job and their lead in the tankless space. They took over 30 minutes with me for this free visit to examine the existing unit to make sure that it wasn't salvageable before talking about a new unit. From there, they were very transparent with pricing and the work involved. I quickly received a quote for a new Navien tankless unit and was able to schedule the installation within a day.

On installation day, Evan showed up exactly at the appointment time and installation went smoothly - until it didn't. Due to some nuance with our supply system and existing gas plumbing, the installation stretched for several hours but at every turn, it was made clear that they were there until the job was done. After a bit of problem solving, and many, many trips up and down our basement stairs, we had reliable hot water again!

I can't say enough good things about the process. Evan even called the next morning to make sure that everything was still working as prescribed. While it is often easy to take for granted the installations that just go right, as an engineer I appreciate more the installations that may have a few hiccups but are sorted out through patience and critical thinking.

Thanks CBP!“