Water Heater Installation Repair near Palmerton

“In a world full of frustration and the trend towards poor customer service being the norm, I feel like I need to give praise where praise is due. We've been using DeSousa Oil & Service Corp. for home heating oil for roughly ten years. They may not be the cheapest in the area, but they've always been a good, family-owned and down-to-earth company with real people when you call (which is a big deal for me) and their delivery drivers are conscientious and respectful. A few years ago, we added propane for cooking and a back-up heat source / our fireplace that heats our basement (and it definitely makes a difference in the rest of our home feeling toasty). This year, we also added our camper to our propane use since I use it as my home-office - I never thought to call them to add it though. We're on monthly auto-fill, and I have a reminder on my phone for every Wednesday to check the propane level since we've never really used it for so many things - and with the super cold temps the past few weeks, it's been on overdrive. But, we were out of town at a funeral yesterday when my reminder sounded - so I quickly turned it off, and then forgot to check the propane today when we were home. Soooo, of course, we ran out of propane this evening. To compound the issue, I've also had a terrible migraine that has me down and out today - so, although I smelled the propane and thought it was weird & checked the stove to be safe, I just didn't think fast enough that we could be running low. Until 5:03pm when I realized the house was colder than usual and I couldn't cook dinner - an hour after DeSousa closed. ?‍♀️ I gave them a call anyway, not expecting much (although worrying about the water pipes in the camper). I left a message and hoped maybe they'd call back, but figured we'd be stuck figuring something else out until tomorrow - and ordered dinner out. Within 40 minutes, I got a call from DeSousa that they were calling a driver and would have him come out shortly! Local, family companies are really underrated. I know sometimes we have to make choices to cut our bills and save a penny everywhere we can, but I can guarantee I wouldn't have had this expertise with a lot of other larger companies. Tonight, I'm extra-thankful to be doing business with a company that genuinely cares about how they do business. Thanks, Desousa!“

“Dean Knittle was our technician. We were very happy with his service. Explained things as to what he was doing. Would like to deal with him again.“

“Was very impressed with this company, they were fast, professional and explained everything well. Would use again.“

“Called Chris the other day about a pipe that burst when I turned on my spigot. He called back the same day and because it wasn’t urgent and I work from home and have flexible hours, someone was here the next day. His team are all top notch guys, knowledgeable friendly and clean. Thank you!“

“Mike and his son helped us a few times. Thank you, my hot water heater is still going strong!“

“Dom came over and tackled a heat pump for a swimming pool that has never worked properly per the previous owner of the house. Dom was very transparent that he has never worked on a swimming pool heat pump before but said he would give his effort at fixing the heat pump. He was not only successful in fixing the heat pump for the pool, his pricing was very reasonable.

Dom also came over a on a Sunday to replace a bad capacitor when the AC in my house died.

I very highly recommend using Dom and will have he returning to PM the rest of my HVAC in the house.“

“Nick was wonderful with my 90 year old parents. He handled their bathroom demo and rebuild quickly and professionally. He went above and beyond doing little extras. Living 3 hours away and trying to take care of the situation long distance was a challenge but I was completely comfortable putting this job in Nick's capable hands. He kept me informed but kept Mom and Dad in the loop so they felt included in the process. He is a very caring individual and talented plumber. I highly recommend him!“