“The work hasn’t been done yet; today was the assessment. Craig was exactly on time if not a little early and had pictures to show need for recommended work. It was a pleasure working with such a responsive company and representative.“
“Overall a good experience, but definitely a few issues along the way. At this point for my current paid amount, I feel like I got an appropriate value. The workers were efficient and had the job done in two days. Whole process from quote to "done" was about 3 weeks. Project manager Nate Gamboa was a godsend during the whole process. Salesperson has ghosted as I'm still waiting for a callback for voicemails left while the project was an hour in. Also not happy with how a core component of the job itself was misunderstood by sales to the point of not being able to be completed.<br>Just to reiterate, Nate was the best PM I could have asked for. The majority of my issues are due to the Salesperson.<br><br>The Good:<br>* Fast quote, competitive price<br>* Mostly fair prices for wood repair<br>* Project Manager Nate was fantastic to work with. Great communication<br>* Workers definitely worked hard (7am-8pm the first day)<br>* Minor issues after completion were corrected within 24 hours<br>* Work appears to be mostly well done<br>* Warranty<br>* Thorough cleanup<br><br>The Bad:<br>* Told after the job was mostly done that a key portion of the job was unable to be completed despite sales reassuring us multiple times it was no problem<br>* Still finalizing the details of the grand total due to a contract error - (Corrected 3 weeks later)<br>* Sales unresponsive to calls to figure out contract/billing error<br>* They gave the dumpster guy my information to arrange for drop off/pick up without telling me<br>* Debris was left in my neighbors yard until the end of day two<br><br>Details of the difficulties:<br>The main reason we had the roof replaces was because we had what we thought was a leaking sewer vent in our flat roof and we wanted someone to cut into the roof to check for damage figured that they could slip a PVC fitting over the iron pipe below the roofline. Sales assured us that it wouldn't be a problem. -- It ended up being a problem and couldn't/wouldn't be done.<br>Our sales associate noted during our initial inspection that we had a roof with multiple repairs. Multiple layers of flashing and shingles. (This is important later) We didn't really want to replace the shingle roof, but ended up making that investment.<br>While we went over the contract, he went through each item line by line. We defined a price for replacing the thinner wood sections and the flat sheets.<br>After signing the paperwork and waiting the 3 days RTC, Bethany called and scheduled our job for about 1.5 weeks later.<br>Guys get here on the day of the job and everything is going smoothly. About 2 hours into it, Nate lets me know that they guys found extra layers of shingles and there would be an extra charge to remove them based on the contract. Puzzled, I ask him to show me in the contract where it defines a price for that. It turns out sales never defined that price and then signed off on the contract. Nate tells me I should get a hold of Sales to discuss, so I call him and leave a vm plus text. (8/28)<br>Job gets finished the next day, guys clean up really well. Still nothing from Sales. Chatting with Nate about the payment and I told him I have no problem paying for the job and the extra for the rotted wood they replaced. I will not pay for something that was not defined in my contract that would raise the cost of the job 18%.<br>I asked for a final bill for my records on Friday (Nate was paid on Thursday) and I received the change request for extra shingles, but not for the wood. I ended up calling in to Bethany at the office. She said that sales would call me right back or she herself would follow up in an hour or two. -- Never heard back.<br><br>Nate followed up on Friday as well asking if sales had contacted me, which they have not. He said give them one more week and let him know if I've still heard nothing.<br><br>I “
“I couldn't have had a more pleasant experience today for the service provided in the repair of my central air. The technician, Marcus, arrived exactly at the time promised. Marcus was cheerful, courteous, knowledgeable, efficient and helpful. I couldn't have had a better technician to service my unit. What an incredible asset he is to the Schulteis Company. Best service experience in my life.“
“Malick Brothers was one of the most honest companies I have ever dealt with. Supervisor Clint, and his amazing crew, not only made the whole process stress free, but made sure everything was done perfectly while keeping me updated on the progress of my roof via drone. They replaced my entire roof. My property was left cleaner than when they started. Highly recommend!!!“
“I called Always Perfect to come check my overflowing gutters because my roof company said clogged gutters were not covered under the warranty. The crew immediately found the "clog" which was the metal circle cut from the gutter so the downspout would fit in the gutter. The gutter company actually left the metal part behind and it was stuck in the downspout causing the overflow. The crew was very nice and showed me what was causing the clog.<br>I highly recommend Always Perfect and would call them again if needed! Thank you!“
“This company did a beautiful job on my roof, gutters, downspouts and soffit/fascia. They give you a detailed contract on the work to be done, they are fully insured and a lifetime warranty on the workmanship. You cannot find a better company and they definitely aim to please.“
“ABC did a great job putting on my new roof. Super quick and easy to work with. Reasonable cost compared to other companies. Would recommend“
“Richards superior remodeling is a good company. They did a fine job on my siding installation and porch.I would recommend this company to anyone.“
“This is a very long standing company in the Fox Chapel Area. The Letters Roofing team was excellent in all areas of customer service and completing our project in a timely professional way.Services: Gutter installation“
“Thank you to Rick, Michelle, and Denise. Quality work. We are very pleased with the install. The roof looks great!! Thanks to your crew also.“
“We couldn't have asked for an easier experience getting a new roof put on. Would highly recommend McCormick's services.“
“Clint and his crew did a great job on the roof and the chimney cap….arrived on time, cleaned up after work both days and completed the job as stated in the estimate. Clint was honest and fair… I had three estimates and his was the best over all price.“
“Bob is amazing! We had a roof leak above our garage, and he came out just an hour after I called. He finished the job quickly and efficiently, explaining everything that was going on along the way. We will 100% be using DeLuca Roofing in the future! They are the best in town. MaryAnn was also so kind and sweet!“
“Scott from Hausler roofing came out and personally did our roof repairs in advance of a weather prediction for heavy rains. Really appreciate their promptness and responsiveness!“
“They delivered a thoughtful approach to solving our flat-roof problems and delivered quality on time.“
“We have used Juno’s twice so far, first for a full electrical panel replacement with new outlets around the home, and the second for new insulation in the attic. We had gotten multiple quotes on electrical and had a few companies try to take advantage of our lack of knowledge, Roy was here by the end of the next week to take over and at a very reasonable rate. He is incredibly responsive, honest, reliable, and he and his team are very respectful of you and your home. We will be using Juno’s for many projects in our home in the near future.“
“Jeff is an outstanding salesman who deeply cares about my window and front door projects!<br>He gave great insight into both the designs and specs of both projects!<br>I am 100% happy with both year over year projects and would choose AWI for my next window or door project!“
“Buccos replaced my slate roof complete with a single roof. They did a great job with quality, timing and safety and I would definitely recommend them. I got several quotes for this job. Buccos was not the lowest, but their attention to detail during their walk through and knowledge of the safety needed to protect our plants, pets, and neighbors won the job. We were very happy with the on site project manager and installation. it looks great and there were not any issues during the recent storms.“
“Two very good workers came out for the repair, Joshua and Peter. They explained everything, identified problems I did not know I had and told me the best way to handle it. They worked diligently for hours and cleaned-up when they were.“
“AC-CEL just finished up another couple projects for me today. Siding, soffit, gutters, window and a refresh to our front porch. Nick and team are a class act, on time, up front and do high quality work. If an issue arises where I need work done on my home that I cannot do myself, AC-CEL has been my first choice. I would recommend them and will continue to hire them in the future. 5 Stars!<br><br>-Joe“
“Can’t say enough!! My house is old, crooked and difficult but Alan and his crew did a fantastic job making it look straight when installing my new windows and siding. My house looks amazing! Would definitely recommend and plan to have them back to do my roof!“
“We’ve had our windows replaced and our kitchen renovated by Exceptional. I can’t say enough about the quality workmanship and the professionalism of everyone that we had the pleasure of working with. They show up when they say they will and they clean up before leaving every day. I highly recommend this wonderful company for your home renovations. We are beyond pleased with our results and look forward to working with them again on future home improvements.“
“Steve and his team are the best! They installed a new roof and repaired soffit and fascia that had been damaged by wind. All work was completed as promised, reliable, on time and cleanup was amazing. Quality work at a reasonable price. I highly recommend Ridge2Ridge to everyone!“
“Steve Toth & company put a new roof on our home in 2021. We were so pleased and impressed by their quality and professionalism! They were even very conscious about not disturbing my flower beds along the house while they worked; and I can happily report that no harm came to any flowers while they were here. Their professionalism and courteous customer service did not end there. This year, in 2024, we had a hail storm come through our area. Steve was more than helpful when we called him to ask if he would check on our roof to see if any damage was done. He did not hesitate to accommodate us and put our minds at ease. The roof, of course, was fine. It was a quality job and we were so grateful that he was willing to do the inspection for free. He’s a great guy and has a great team. Their work and customer service is excellent! I would not hesitate to recommend them to anyone!“