Windows Installation near Greensburg

“Once we were alerted to the fact that the individual who gave us the initial quote etc. was no longer with the company the owner took over coordinating the job. From that point forward he was great with keeping us updated on when he would be able to obtain materials, any delays that came up on the supplier end and kept us updated as far as scheduling around weather etc. He came out after the job was completed to make sure we were happy with the work as well as to make sure it was up to his standards. After the initial hiccup, we’ve been happy with everything moving forward. Obviously I didn’t want to update the review until the work had been completed. Now that the work has been completed I can definitely say that I would not hesitate to recommend them and will likely use them again in the future.I WOULD have given a higher star rating as we have been happy with the work. Why I didn’t: my initial phone call with Kevin after the problem employee (who is no longer with them) did not start out well. While I understand that from his perspective we SHOULD have been aware that the time line we were given was unrealistic, that’s hardly a fair assessment to place on a customer. A customer can only rely on the information a company’s representative provides, so if that representative states that there are no pending jobs and that your job will be next in line after current projects are finished as a customer you believe them. Then there is the response from the company to my initial review. The response COULD have simply been “We regret that the former employee gave the customer the wrong impression as far as timeline and we are actively working with this customer to make things right.” At the end of the day, the issue wasn’t that I as a customer had an unrealistic timeline or was in anyway unreasonable in my expectations. The blame lies with the then employee. I do hope in the future they will refrain from placing blame on customers; there are certainly times when customers are unruly and deserve blame but that is NOT the case here. All we required was open communication as to timeline changes.Updated Review: Original Review Below, which given the response from the business I will leave posted.We signed a contract for gutter work on July 7th with Zach (the owners son). At the time we signed he assured us that the work would be completed by July 22nd unless we got a lot of rain. I reached out to him the week of July 22nd because I hadn’t heard from him. He said he’d be on property the 22nd. The day of the 22nd he “mixed up” my project with another one and went to that one. He apologized and said he’d get back to me over that weekend. He did not. The following week it did rain some that following week but there were definitely dry days. I reached out to him over the weekend of July 30th and still heard nothing. I tried again today. He refused to answer my call or text and when he finally did answer he was rude, as though the fact that I am now getting forceful with wanting a response and timeline for when a job I have already paid in part for and which he has gone over a week without response in regards to is somehow unreasonable.At the time we signed the contract we were very clear with Zach about our expectations as far as the timely completion and that we had been burned in the past by contractors taking our money and then failing to do the job.“

“It's 2022, a nippy 10 degrees outside. The new roofing by 1st Choice Home Improvements has been great. The dark color melts the snow off the roof fast, no problems with the gutters filling with water and freezing up, I keep them clear of leaves through the fall months. The pin oak trees in the front yard are a problem, the leaves stay on them when all the other oaks are bare, so I gotta check the gutters more than I like. I'm calling these guys when I get back from Florida to do the other garage in the same shingles to match it up with the house.“

“Eric was so great to work with and his team that did the install were very professional and clean. They did an awesome job and I would highly recommend and use them again in the future!“

“If you want it done right the 1st time call this painter. Excellent painting and wonderful guys. Did exterior painting and put drops on the grass areas. The last painters we used didn't even cover the sidewalks. I'm glad I found them. They will be my painters for any other projects. 5 stars :)“

“Had an issue with my roof recently. Contacted Jeff and his team and they came out the same week and did the repair. Quality company led by a great guy, Deb in the office, and a very kind crew who explained things well and did a remarkable job. I highly recommend Jeff and encourage anyone in Westmoreland to consider him when a need arises. Quality workmanship in every way.“

“I've had a great experience with this team so far! From the salesperson, Dominic, who listened to my wishes for my home and worked with me to create a plan, to the foremen who came to meet with me, take measurements and make sure I felt satisfied with the plan, to Eric and Matt who installed my new front door, I am so happy with the quality of service, teamwork and end product. I'm also having siding and gutters installed in a few days, and I look forward to providing another great review:) Thanks so much. I am a very happy customer!“