“We recently had multiple roofs replaced by Marvesta remodeling and roofing. We had severe damage from a hail storm and Marvesta was prompt in responding with a estimate and working with our insurance company. I would recommend them to anyone in need of roofing services.“
“Overall a good experience, but definitely a few issues along the way. At this point for my current paid amount, I feel like I got an appropriate value. The workers were efficient and had the job done in two days. Whole process from quote to "done" was about 3 weeks. Project manager Nate Gamboa was a godsend during the whole process. Salesperson has ghosted as I'm still waiting for a callback for voicemails left while the project was an hour in. Also not happy with how a core component of the job itself was misunderstood by sales to the point of not being able to be completed.
Just to reiterate, Nate was the best PM I could have asked for. The majority of my issues are due to the Salesperson.
The Good:
* Fast quote, competitive price
* Mostly fair prices for wood repair
* Project Manager Nate was fantastic to work with. Great communication
* Workers definitely worked hard (7am-8pm the first day)
* Minor issues after completion were corrected within 24 hours
* Work appears to be mostly well done
* Warranty
* Thorough cleanup
The Bad:
* Told after the job was mostly done that a key portion of the job was unable to be completed despite sales reassuring us multiple times it was no problem
* Still finalizing the details of the grand total due to a contract error - (Corrected 3 weeks later)
* Sales unresponsive to calls to figure out contract/billing error
* They gave the dumpster guy my information to arrange for drop off/pick up without telling me
* Debris was left in my neighbors yard until the end of day two
Details of the difficulties:
The main reason we had the roof replaces was because we had what we thought was a leaking sewer vent in our flat roof and we wanted someone to cut into the roof to check for damage figured that they could slip a PVC fitting over the iron pipe below the roofline. Sales assured us that it wouldn't be a problem. -- It ended up being a problem and couldn't/wouldn't be done.
Our sales associate noted during our initial inspection that we had a roof with multiple repairs. Multiple layers of flashing and shingles. (This is important later) We didn't really want to replace the shingle roof, but ended up making that investment.
While we went over the contract, he went through each item line by line. We defined a price for replacing the thinner wood sections and the flat sheets.
After signing the paperwork and waiting the 3 days RTC, Bethany called and scheduled our job for about 1.5 weeks later.
Guys get here on the day of the job and everything is going smoothly. About 2 hours into it, Nate lets me know that they guys found extra layers of shingles and there would be an extra charge to remove them based on the contract. Puzzled, I ask him to show me in the contract where it defines a price for that. It turns out sales never defined that price and then signed off on the contract. Nate tells me I should get a hold of Sales to discuss, so I call him and leave a vm plus text. (8/28)
Job gets finished the next day, guys clean up really well. Still nothing from Sales. Chatting with Nate about the payment and I told him I have no problem paying for the job and the extra for the rotted wood they replaced. I will not pay for something that was not defined in my contract that would raise the cost of the job 18%.
I asked for a final bill for my records on Friday (Nate was paid on Thursday) and I received the change request for extra shingles, but not for the wood. I ended up calling in to Bethany at the office. She said that sales would call me right back or she herself would follow up in an hour or two. -- Never heard back.
Nate followed up on Friday as well asking if sales had contacted me, which they have not. He said give them one more week and let him know if I've still heard nothing.
I “
“Honest good company to work with. Gives a quote and sticks by their pricing. Shows up when they say they will and does not leave you waiting.“
“Five stars all the way! The service, the product, and the overall experience were outstanding. Highly recommend CL Frey.“
“This is a very long standing company in the Fox Chapel Area. The Letters Roofing team was excellent in all areas of customer service and completing our project in a timely professional way.Services: Gutter installation“
“Steve Toth & company put a new roof on our home in 2021. We were so pleased and impressed by their quality and professionalism! They were even very conscious about not disturbing my flower beds along the house while they worked; and I can happily report that no harm came to any flowers while they were here. Their professionalism and courteous customer service did not end there. This year, in 2024, we had a hail storm come through our area. Steve was more than helpful when we called him to ask if he would check on our roof to see if any damage was done. He did not hesitate to accommodate us and put our minds at ease. The roof, of course, was fine. It was a quality job and we were so grateful that he was willing to do the inspection for free. He’s a great guy and has a great team. Their work and customer service is excellent! I would not hesitate to recommend them to anyone!“
“Just had a roof replacement done
by M. A.Thompson. They did a great job! Their expertise and professionalism was outstanding. I highly recommend!“
“Clint and his crew did a great job on the roof and the chimney cap….arrived on time, cleaned up after work both days and completed the job as stated in the estimate. Clint was honest and fair… I had three estimates and his was the best over all price.“
“I couldn’t be happier. Joe walked me through the entire insurance process after I had storm damage. He was always available for all of my questions. The roof and siding look amazing. Very professional team. Highly recommended. Phenomenal workmanship!“
“Knockout Home Solutions replaced the roof on our home and we had nothing but a positive and professional experience from start to finish. Joe is great to work with and kept in constant communication throughout the process, including sending drone pictures of their progress and of the final product. The crew took great care of our property and they were constantly cleaning up as they went. Very pleased with the new roof, and glad to have worked with Knockout!“
“We have used Juno’s twice so far, first for a full electrical panel replacement with new outlets around the home, and the second for new insulation in the attic. We had gotten multiple quotes on electrical and had a few companies try to take advantage of our lack of knowledge, Roy was here by the end of the next week to take over and at a very reasonable rate. He is incredibly responsive, honest, reliable, and he and his team are very respectful of you and your home. We will be using Juno’s for many projects in our home in the near future.“
“I have used Newhouse contracting a few times now, they put new roof on detached garage & had also came out for storm damage, replaced missing shingles. Very professional & quality work at a great price! Highly recommend.“
“Two very good workers came out for the repair, Joshua and Peter. They explained everything, identified problems I did not know I had and told me the best way to handle it. They worked diligently for hours and cleaned-up when they were.“
“Lifetime Quality roofing installed my new roof three weeks ago and they did an awesome job! They completed the job in two days, and it looks great. Joe Byrnes did a wonderful job walking me through the process and was there for any questions I had and kept me informed. I would highly recommend this company.“
“Impressive AIRDUCT repair expertise! Experienced team promptly resolved my duct problems. Knowledgeable and friendly technicians, providing effective solutions. My ducts now work flawlessly. Very satisfied!“
“Our roof was damaged in a hailstorm. We hired Aspen Roofing to replace the roof and were very pleased with their services. From the appraisal through installation, I found them to be very professional. We were very pleased with the finished product. Highly recommend!Service: Roof installation“
“Excellent job on our air ducts! Air Duct Cleaning Service was meticulous and detail-oriented. Competitive pricing and exceptional customer service. Thanks Air Duct Cleaning Service!“
“Very reasonable prices and clearly experienced roofers. Highly recommend.Services: Gutter repairs“
“We had some damaged Hardie siding that needed to be replaced. They did the job at a fair price, and they made sure to get the job done to our satisfaction. I recommend their service.“
“Doug and the entire crew from EAS were great. They were punctual, explained everything and were very attentive to our needs throughout the entire job!“
“We’ve used Jesse with Chris Miller Roofing for our roofing issues. He is always very polite, professional, and does a great job! Highly recommend!“
“The work hasn’t been done yet; today was the assessment. Craig was exactly on time if not a little early and had pictures to show need for recommended work. It was a pleasure working with such a responsive company and representative.“