Lowe's Carpet & Upholstery

Apr 2022

It's almost exactly like Home Depot, except not! It's been a very long time since I've been into a Lowe's - I really don't remember when. It's even possible I've never been in one. Who knows! Given the oppressive nature of Home Depot and its depressed and unhelpful employees and inability to find most anything there, my expectations weren't high. However, and having made the foolish mistake of going on busy Sunday afternoon, I found parking easily, also found the items I was looking for easily enough - I did ask for help, and the dude was really pleasant - he wasn't 100% sure, but did come back to check on me in line, which was a real surprise. Used self checkout, and got out of the store without and grief, despite the throngs inside. My only complaint would that the displays are a bit too "busy", which is overwhelming, but otherwise, well done.

Jan 2021

We had a difficult experience here. We are swapping out some toilets and have been struggling with the coordination between Lowe's themselves and the plumbers contracted via Lowe's installation program. The employees at Lowe's have been doing their best, and the plumbers have been helpful and also doing their best, but Lowe's system that it employs to communicate between us and the contracted plumbers is a nightmare. It has all sorts of issues from inventory availability accuracy, to scheduling and deployment. Getting two toilets installed has been a far greater ordeal than it needs to be. Be aware of this if you're seeking installation services at Lowe's.

Jan 2021

Well, here's my sad update. I was very dissapointed with my recent trip here, as I've had okay experiences in the past. I'm already nervous to go in anywhere with COVID, but have been pleasantly surprised with most people complying with mask wearing. Not here. Half the employees had the mask below their nose and the same goes for customers. I was heading to the kitchen area to look for a new kitchen sink and had a lot of questions. The two guys at the counter were absolutely no help. They discussed for 5 minutes who I should talk to (why wasn't it them?) and then said two random people "might" be in aisle 41 or 42. I couldn't find anyone, so I asked someone else in that department, who pointed me to someone else who I mistook for a customer because he was on the phone (wearing his mask under his nose as well. The only way I knew he was an employee was because he was wearing a Lowe's vest (a different camoe one that's hard to distinguish that he works there). So I went to the desk again and found the original person, Lisa, who the other guys mentioned. She also started walking closer towards me and had her mask below her nose. I backed away and said could she stand farther back. She did, but pushed her mask up and it fell back down. She said she really couldn't give me much info, other than to pay to schedule someone to come to my house to measure my sink. But why would I do that when she wasn't answering my other questions and wasn't really convincing me to do anything. I was pissed. So I gave up and left. Not getting my business for a new kitchen sink, that's for sure.