Bluemercury

Apr 2024

I had a very helpful young lady who treated me kind. The rest of the employees looked at me like I was a parasite that they needed to get rid of, it left me leaving the store feeling sad. I was excited to find the store because Korean Sheet masks are sold there, but I'm genuinely afraid to go in again. Training should be re-done on customer service bc this place needs it!

Feb 2024

Not a great experience here. Made a purchase and was told it would be 20% off next week. I had planned to be out of town. When my travel plans were cancelled I called and asked if I could get an adjustment since I would be here for the promotion. Explained I had my receipt and unopened products. I’m a long time customer and explained what brand and what I was told about the promo. It was a significant savings or I would not have bothered. The employee said “of course”. Just bring it in and they would make a return and I could re purchase at the savings. Imagine my surprise when they told me in store that they do not do adjustments. I explained what I had learned...read full review

Oct 2021

I love the Pearl District location. Everyone is friendly, professional, knowledgeable, and there's no pressure to buy. It feels more intimate than a giant department store, people seem to really care about you. I feel more like a client, less like a customer. Also, the products are great!