About Suntech Heat and Air
Suntech Heat and Air, established in 1986, is a trusted HVAC company serving the Oklahoma City metro community. They are known for their reliable, efficient, and affordable solutions in geothermal heating and air, with over 30 years of experience in designing, installing, and servicing various heating and air conditioning systems. The company emphasizes excellent service by providing outstanding value and energy savings to customers. Their team of polite, friendly, and efficient technicians, including Olaf, Otha, and Xavier, has been praised for their professionalism, knowledge, and personable demeanor. Olaf is recognized as a top-notch technician who is knowledgeable and professional. Otha has a history of providing valuable recommendations, like replacing a 20-year-old unit. Customers appreciate the courteous and professional service, noting that their new HVAC was completed in four hours with no evidence of the project left behind, except for the efficient system. Xavier has also received positive feedback for his ability to listen to customer concerns and maintain professionalism, even in challenging situations. He helped save a customer $16,000 by offering a second opinion on needed work, leading to thoughts of switching to Suntech's membership from their current plumbing service. Overall, Suntech Heat and Air continues to deliver high-quality HVAC services, making them a dependable choice for customers.
I would absolutely not recommend using this company. I had them come out to see what was wrong with my air conditioning system the tech just stared at my system the whole time didn't test anything and told me it was my blower motor. I knew this was a possibility based off research but I was hesitant because he didn't test anything he literally just stared at my system. I asked him to work up an estimate and he went outside paced my yard for a good amount of time on the phone. Came back in still on the phone I felt like I was intruding in my own house with the looks he was giving me so I walk into another room for a second. I decided this is my house he's not going to make me feel uncomfortable at my house. I walk out to the living room and go put something in my kitchen he then tells me without making any eye contact at all that the blower motor was going to be $1,800. I asked him how much the part was and he said 500 and I said so you're charging $1,300 for labor. He said yes ma'am. I asked him how many hours this job was going to take and what their hourly rate is and he said I don't know my boss told me to charge that much. I then asked him if I was going to be emailed a written estimate because based on my research and my system this seemed like a lot. He said I don't know what you're talking about. And I said I would like a written invoice sent to me so I can see what I'm being charged for. He again said I don't know what you're talking about so I called the office and explain what was going on and was told that she would escalate this and remember if management would be in contact with me immediately. She also said I could send the tech on his way and that if they had to send a different tech out they would. Well I had a feeling I should call around so I did I'm glad I did because over 24 hours later I'm still waiting on a call from a member of management but they have harassed me several times by sending requests for surveys. The second company I talked to so they couldn't give me an estimate over the phone but the amount seemed like way more than it should be and they wouldn't pay it for the job. The next company I called sent someone else for a second opinion estimate free of charge. He was very alarmed by the price and the behavior of the tech. He had a team at my house in less than 2 hours and they immediately started testing the components. while testing the components it was discovered that there is not an issue with my blower motor I had a loose wire connection. So not only was this company trying to overcharge me but had I gone through with their suggested repair I would have paid $1,800 and still not had a working system.
Dylan took care of us with fast service and information that we needed to get our problems fixed. He was courteous, kind and respectful of the property and fixed us up and got our air conditioner up.
We have been using SunTech for a few years now and are always happy with their work! We never have to wait long for an appointment, they text us when the tech is on their way along with a picture so we know who to expect. The technicians are always great at keeping us updated as they work and explaining everything.