UH Family Medicine Center

Jun 2017

This review is for the office, not my individual physician. My husband + I had gone to this office for a few years. Lately, I'd say, the last 2 years, it has been consistently difficult to reach this office via phone. There have been multiple times that we've called and gotten busy signals. Not a voice mail, not a phone tree ("press 2 to request a refill" and no answering service. It hasn't just happened once or twice, but several times, as recently as last week. Specifically, last week I needed to make an appointment for a sudden non-emergent matter. I called at 1:15pm and approximately every 5 minutes after and got busy signals each time. I must have called about 15 times. Finally, over an hour later, the phone rang thru and someone answered (again, no phone tree, which is odd) The phone problem has gotten so frustrating that I had my husband switch doctors and he now goes to another office. I've stayed with this office because, luckily, I am in relatively good health and rarely need to see the Dr. (However that of course will change and I'll reevaluate things at some point) The staff members are friendly and pleasant however, they often fail to follow procedure: There have been several times the nurse has called me in (from the waiting area) and did not confirm my full name or date of birth. I've noticed many nurses (workers?) without ID badges. Who is this person taking my weight and blood pressure? Badges should be worn conspicuously. People who work in healthcare should know to check for 2 patient identifiers to prevent errors. The waiting area is small: there are several rows of seats but once people are sitting in those seats, it is hard to get around. When you are called in, you stand up and have to make your way thru the rows of chairs. The waiting area has a large flat-screen TV and some magazines. The office is in a large, modern medical building. The building has a lab and X-ray services. There is plenty of parking. The location is scenic with lots of trees and grassy areas. Seriously, this office has to fix their phone issues and reiterate to staff about confirming patients' identities.

Jan 2014

Dr. Brian Zelis is one of the best doctors I've ever had! He's very thorough and takes time to listen to his patients. The only reason why I'm not giving this 5 stars is because the downside to Dr. Zelis being thorough is that he runs behind for appointments. To avoid a really long wait, I schedule my appointments for the beginning or end of the day. Also, if you call his staff for a prescription, be prepared to call again to make sure they sent it to the pharmacy.