Cleveland Clinic Cole Eye Institute

Feb 2023

thomas pattison here...please excuse the large print and errors as i have no left eye and my right eye has a little eye vision... here is my story... .. i worked in media news all my life and over a year ago i had some trouble with vision and ended up at cole eye institute in beachwood with a doctor sood... i was told i had glaucoma but my vision in both eyes at the time was still 20-20 and my eye pressure was about 20 in both eyes... doc sood talked me into doing a surgery which was to be a easy one to lower the pressure even more in my left eye... the surgery happened and doc sood also took out my cataract... the surgery had a bad result.... my pressure went way up and not down in that eye and they eye would not open... i was in pain and the eye would drip like a faucet... the doctor said it would take six months to heal and that time came and went and i still was in pain and the eye would not open... doc sood gave up and sent me downtown and said they have better ways to treat me there.... i met a doc petkovsek and he was great... i liked him right from the start.... he also sent me to a cornea doc tohave him look at it and he did and said the eye was damaged too much but i needed to get the pressure down in the left eye as it was dangerous... doc petkovsek then said he was going to do another surgery on the left eye and try and get the pressure down and he did it and it did not come down and he repeated yet another surgery months later and this time it worked and the eye pressure came down... the problem was the eye was still shut and dripped like a faucet and was still in pain.... the doc said give it time six months to a year to heal and then he would get the eye opened via surgery... a year went by and i still had no left eye and had to hire help to drive me everywhere and help me in the home as i now had only one eye... i had to do this cost of people to help me right after doc sood closed my eye... i went hunting for financial and medical insurance help and found none... i went to the sight center to help me and got seriously depressed and lost the ability to do tv s[pecials or anything. close to a year later doc petkovsek sent me to another doc to open the eye finally and i went and saw him four months later and he refused to open the eye as he said the damage to my left eye was great and it would not work with my right eye ... i left even more depressed... doc petkovsek did not give up and he had another idea he had to get the left eye working with the right eye and would try prism glasses... i then waited agian for this appointment with a prism doctor and i saw her and she said no and sent me away... i am now being sent to another one... i called and wrote the ceo of the cleveland clinic and the head person at cole and begged for help... i got no response... i then wrote the ombudsman people at the clinic and she was nice and said she would get me help ...she said a team would be put together to help me and she would try and get me my money for the cost of the help back from the clinic. it never happened... i now wait till doc petkovsek comes back in two months as he is out as his wife had a baby... i still have no left eye and it drips daily and is in pain... i am finally getting help from the clinic on them teaching me how to live like this but as for fixing it and the cost of bills to pay people to drive me everywhere and help me is mounting up and with no help on these things in sight... i still think the world of doc petkovsek as he at least tried... i will also say the surgery staff for all the eye surgeries i had and cancer surgery is nothing short of spectacular.... i would think the cleveland clinic which i put on a pedistal over all other hospitals would have had the care by now to help me... tom pattison

Jan 2022

Prompt, courteous, thorough, all the most important aspects. The staff is very knowledgeable and efficient and kind. I have never had a bad experience in 20+ years of coming to Cole Eye. Like any busy office you have to book routine visits 3-4mo in advance.