“I'm actually a little surprised I haven't already reviewed CMS, as they have really shined multiple times for us in unrelated events over the last two years. This morning, we woke up to water flowing out of a pipe connector that had come undone. It had probably been pouring a ridiculous amount for hours. All four of us living here lost all the ridges on our brains in our panic and could not figure out how to make it stop. Fortunately, I was able to call CMS, express that we had an emergency, and they got someone to us in literally less than 10 minutes.
The plumber that came was fantastic. She stayed calm and very quickly stopped the bleeding. A few hours later, during the cleanup, we realized we had forgotten to ask something. We called back, and they were able to put us back in touch with the plumber within a couple of minutes. She walked us through our last concern, and I can't stress enough that in this interaction, and in every single other one we've had with anyone tied to this company, everyone has been so completely patient and kind with us.
I've had previous experiences with other plumbing companies, and, honestly I have never had a complaint with any of them, they have all been great - and yet despite that I still hold CMS in much higher regard than the others, they're just that good.“
“I highly recommend this company. I contacted them regarding an estimate on replacing my garbage disposal. The customer service from Michelle was great. She answered my questions quickly and throughly. When the Service Technician, Zach, arrived, he was professional and on time. He provided my estimate and since it was within my budget, I agreed to have the work performed, as well. If I have any other plumbing needs, I will definitely use this company.“
“Ty and his workers did a fantastic job repairing the discharge pipe from our sump pump. Note: the system had not been very well done when our house was built in 1988. They used a camera several times to determine the direction of the pipe and to inspect for pipe damage from tree roots. They jetted through several areas to clear the pipe of tree roots, then "hand cut" a new trench in order to prevent damage to our maple tree and yard. New pipes were laid and connected into the existing system without having to tear up the driveway. Great care was taken to provide the necessary slope for the new pipes to drain correctly. Their concern for our property was very much appreciated! We would recommend Ty's company to anyone who needs outdoor plumbing work. Thank you to Ty, Joe, and Jessica!!!“