“I had a little trouble but all good businesses will make mistakes. What makes them stand out is how they handle the problem. The fellow that attended me was very polite and friendly. He communicated well. The problem was that I had my key cut. Before leaving, I was going to check it in my door to be sure it was a good fit but it was raining hard and it did fit in the ignition so I thought it should be ok. When I got home I tried the key in the door. It didn't go in. Ugh. So I went back and found out that the door's lock was bad from when the door was replaced by a body shop years ago. He wouldn't refund me. Later the same day the owner contacted me, assured me that there was miscommunication. They fixed the issue by making another key with a new door lock at a discounted price. I am happy with the results.“
“Paul was the best very fast and efficient. Went above and beyond and came ASAP!! Highly recommend.“
“We called another locksmith before Defense Locksmith. They could not give us a firm estimate over phone. They shared a flat fee to come to the house, but an assessment would be made for the total cost once they arrived. We then called Defense and they provided a firm price over the phone and confirmed time to come over. They called us when they were on their way and the entire visit took less than 30 minutes. Easy, good service and professional. Thank you, Simon!“
“In store experience was excellent. Fast, friendly, efficient service. New plastic case on a keyfob completed swiftly. And very economical.“
“Great staff, everyone is friendly and the installation was done perfect. Definitely recommend them.“
“Was able to make a spare key for my 1970 car. Very professional and quick at a great price !!! Recommend 100%“
“Called several tow companies and got the run around, the truck to get me out of the mud arrived in 10 minutes and I was able to resume my day.“
“Had the locks changed on a newly purchased home. Bob answered my call immediately, was very professional, and scheduled me for the same week. He showed up right on time and offered excellent service (was able to change and fix locks onsite for some very old victorian doors). Very happy to have a dependable service so close by and will definitely use again.“
“Great place, awesome staff. They did a great job replacing my car keys. Took care of me immediately. They are extremely courteous and customer oriented. I will highly recommend them to friends and family. Thanks so much for much needed help.“