“Staff was compassionate and communicated clearly. My pet was taken care of quickly and is doing well post-care. I am very appreciative of how fast we were helped.“
“I've been taking my dogs here with my parents since I was a child and now I take my own family dogs here! They are kind, caring and compassionate doctors. The facility is clean and updated. Overall great experience for me and my pets!“
“We loved Dr.Mike when we had our beautiful German Shorthaired Pointer Gucci. He would always tell us that she was a beautiful dog in peak condition and I wish we could have taken her there right before she died but circumstances prevented us and the vet who helped us end her suffering didn't even send us a conference card after we paid them to end her suffering from an inoperable brain tumor ?“
“Very compassionate staff. We took our pup here all the way from Rochester after being informed of the quality of care offered. The vet tech Meg and veterinarian, Dr. Herr were great handling my dog who can get anxious and reactive at the vet.Dr. Herr took time to explain his concerns and did a very thorough examination.These people clearly care about animals.“
“The staff here are incredibly caring, especially when dealing with a new dog owner like myself, patiently guiding me through all the necessary steps. Panda absolutely adores going to the vet, which I assume is quite rare, but I believe it's because everyone there exudes love and affection, something dogs can easily pick up on. I'm truly grateful for all they do, and Panda will undoubtedly remain their loyal client.“
“So pleased with all of my experiences at this veterinarian office. Dr. Scott Newman (Jr.) has been seeing my dogs each and every time we have an appointment and he always goes above and beyond to show each one of them compassion and care. The visits are always very pleasant and you can really tell that the entire staff truly cares about the well being of your pets. Thank you so much for all that you do and for continuing to provide the upmost care for my fur babies!“
“One of the most gentle & caring vets I have come across & I never think twice about leaving my pets in her care. Additionally, she will not push the unnecessary treatments or expensive tests that other local vets default to.“
“We’ve been taking our cats to CPAH since it first opened over 35 years ago. Dr Latson and the late Dr Susan Persico have been honest, compassionate and fair in their treatment of our fur babies. We wouldn’t take them anywhere else. You can be assured your pets will receive the best care at CPAH.“
“Dr Hansen saved my cat's life, he's a great guy who clearly cares deeply about his work, and all the staff here are really great.“
“We brought our cat in for an issue with her sight. Dr Burkard was so kind and took the time to review her past medical history. She was very thorough and really put our minds at ease with her diagnosis and treatment.“
“All of the staff are very friendly and understanding, I have gotten invaluable advice from the doctors and Vet techs here. It is a vet I feel is fair and honest. I would definitely recommend their services“
“Dr Malo and staff have been taking care of 3 of my dogs through their lifetimes. He is amazing! He treated my Golden retriever with such gentleness when the dog had a tumor and surgery. He also fixed my little dog's severe anxiety. I highly recommend this clinic!
EDIT: I reduced this to 4 stars because of the staff. Every single time I call I get put on hold for 5-10 minutes, then they pick up and put me on hold again. Doc..get another person to answer the phones!!“
“I've been taking my dilute tortie, Eowyn, to West Side the whole time I've lived on the west side. They always take such good care of her and help me monitor her weight and pancreatitis and any other health issues that she may start having as an aging cat. They are so kind and gentle with her and are very helpful with her and they make going to the vet as easy as possible for my girl. Thanks!“
“All of these negative reviews disgust me. If I didn't move, I'd still be going to McBride. Dr Parkhill is one of the most sincere and reasonably priced vets I have ever had. From fitting me in last minute for not one, but two separate cat situations (one for my senior seizure kitty Stella) and (one for when I rescued three kittens from the woods at camp) to just overall yearly appointments for my three adult cats. She was great and througho. Answered EVERY question or concern I had in full, and always gave me more than one option when it came to medical requirements for the cars, giving me a choice to decide what I felt would be best in my situation. As for the front desk staff you guys complain about, just like any other human if you're nice to them, they'll be nice to you. Don't walk in all miserable or yelling. You'll get the same respect you dish out. Five stars for McBride and if I ever return to the Tonawandas I will be going right back to them“