2120 Niagara Falls Blvd Suite 2, Tonawanda New York 14150
I’ve been working on redoing a 1950s home for a few years, working with various contractors, and reached out to TBros to remodel my two main bathrooms. The tldr; it was an exceptional contracting experience. I’ve never experienced, after my years of working with various contractors, such professionalism, quality work, transparency and communication, and working with me as the client throughout progress on the project. The bathrooms are amazing, the quality of work exceeds my expectations, and if they’ll allow me, I have a few other things I’d like them to do at my house. If I ever do this kind of remodel again in this area, TBros are top of the list of companies I want to work with.
The not so tldr: I worked with Irina from step 1, and she came by the house and did a fantastic job walking me through the entire process, design, purchase, acquiring/storing materials, and project execution. You have full visibility into the work and the plan (there’s even a web/mobile app), and it’s kept up to date with each step. So I knew who was coming, on what days, to do what work, and the overall timeline. I knew which steps were dependent on me and was provided guidance/materials to hand-hold me through everything. They gave recommendations for material suppliers and shops local to WNY, and showed me exactly what I needed to do with each of those.
The various parts of the execution team were all great. Showed up promptly each day (often 10–15 minutes before start time). Incredibly friendly and courteous. Went above and beyond to protect the parts of my house they had to work/walk through (floors, walls, putting up plastic during demo, air scrubbers, etc…). The project manager was on-site at least once a week to check in on work and chat with me on progress. Old home means you find all sorts of unexpected problems, and the team was great about bringing everything to my attention and working through a plan to remediate (rotted subfloor, vents that actually vent outside, studs that needed to be replaced, etc...).
They went above and beyond to keep the overall project on the original timeline. Since I worked from home, I’d get a question or two from time to time on considerations (where do you want this towel bar, maybe it would be better if we did this…), which was incredibly valued and helpful. Some “on the job” decisions we made ended up making a huge difference in the end result, and so their flexibility and customer-first approach can’t be understated.
The end result is a pair of magazine-worthy bathrooms that I’m completely in love with.
For full transparency, TBros did come in higher than the other quotes, but after seeing their work and hearing testimonials from friends, I figured it was worth the “risk”. In retrospect, I couldn’t imagine working with anyone else on this project, and don’t regret a single “extra” dollar I spent to work with them.