Powell's Heating & Cooling

Powell's Heating & Cooling is a business that provides heating and cooling services, including A/C system maintenance. The owner, Erick, is known for his kindness and generosity. When a customer's AC went out during the summer, the home warranty company was only marginally helpful. However, the team at Powell's made a significant difference in the situation. Despite the warranty company's poor communication, scheduling, and repeated mistakes in ordering parts, the Powell's team stayed in contact with the customer, escalated issues to the right people, and ultimately went above and beyond to find the right parts and complete the installation. The customer's family has been comfortable since the AC was replaced, and they are grateful for the outstanding outcome made possible by the Powell's team. The customer plans to recommend Powell's to others and keep them in mind for any future HVAC services. The team at Powell's Heating & Cooling is commended for their exceptional customer service and dedication to their work.