“I have to have an in person exam, this location is one of the few that offer this. From the phone call to set up the appointment to getting my glasses they were professional, respectful and patient. Facility was clean and uncluttered. The staff we dealt with were knowledgeable in the insurance used, my needs. Was treated as the main task at that time. We felt it was worth the travel, hence my husband set up an appointment, also received the same professional treatment.“
“I used to go to this office for nearly 18 years, having started at ~2 years old when I got my first pair. Dr. Savedoff has always treated my family and me very well; treating us with kindness, top tier professionalism, and fair prices. The only reason I stopped going to this office was because I moved to Tennessee. I would strongly reccomend any of the Doctors at this location.“
“Great experience from reception/billing, to Dr. Girardi, all the way through to choosing glasses with Dale (exceedingly patient over the course of two visits / as I tried on every single frame). Everyone was warm, knowledgeable, and helpful.“
“I can never say enough about Dr Gordon and the employees at Empire Visionworks. Let's be honest - Shop City isn't exactly the safest area in Syracuse. It is what it is. So making sure Dr. Gordon was still at that location was all I needed to know in order to set up an appointment. He's always extremely congenial and has a fantastic sense of humor, and that helps "the medicine go down", so to speak. And Chris and the rest of the employees were friendly and ready to assist immediately.Some - well, most places - that I go to that involves customer service these days employ individuals who basically seem to feel that saying the words "Can I help you?" Or "Be right with you" or "Please" or "Thank you" or any other simple pleasantries is akin to swallowing razor blades. Double sided. BIG razor blades. With salt on the edges for even more agony.So I hope that gives you a stark image of how some of these people at othet establishments make customers feel for having the audacity to come into their presence and make them put down their phones for 5 seconds. This is the exact opposite at this visionworks. It was like a throwback to a time when people treated each other with - GASP! - respect and even a touch of - WHAT WOULD TIC TOC THINK?!? - friendliness!! And they got me in and out in a little over 30 minutes. It was a genuinely pleasant experience, and to be able to say that without putting a (/s) next to it is a rarity indeed. Can't recommend them enough. Stay classy, Visionworks!One small note, and not about visionworks at all - Shop City can be a little dicey every now and then so my advice would be to schedule appointments during daytime hours during the winter months.“
“Contacts and glasses for 50 years. Cataract surgery put in multi-focal lens. Amazing results. Every morning I skip the contact lens. Every night I do a second take--no contacts to get out! And 20/20 vision without any glasses. Thanks, Dr. Savedoff“
“Our family has seen Dr. Jacobs for 15 years and we are always very satisfied and pleased. He is both professional and personable. He will extend himself to help, when necessary. We recommend him 100%.“
“I have been going toCNY Eye Care for many years. Dr. Shiomos is excellent, and all of the staff are great. They are kind, caring, and knowledgeable, and they're always helpful and patient with me.“
“Saw Dr. Morra recently regards to a lingering condition that has been the source of daily frustration and anxiety for the past nine months. The previous two optometrists and ophthalmologists were adamant that the condition was cured/resolved but I still felt the light sensitivity and minor eye pressure daily. I went to Dr. Morra in the hopes he would be more willing to listen and validate that symptoms can still be occur post condition resolution. He took my perspective into consideration and walked me through his entire logic of what he believes is going on, how we can address it, and what I can expect in terms of resolution.Plenty of good doctors out there but I recommend Dr. Morra and his team if you are looking for a patient-centric experience!“
“My experience was great. The staff and Dr. Were very helpful. I would recommend this Vision Works to others.“
“The best optometrist I have ever been to. Extremely helpful, honest, and went above and beyond to make sure I received the best care. As a person who works in healthcare I could not recommend them enough. The sense of humor is a bonus!“
“I went to get a pair of safety glasses for work and the process was quick and painless. I was able to set up an appointment easily to get them fitted too.“
“You guys were very helpful and answered all my questions and you guys were very polite. Thank you so much.“
“As a new patient coming in from out of town, only for the summer, I found the staff very helpful, friendly, and professional, in response to an urgent issue that arose for me. Dr. Rob Becker was especially cordial, thorough, and responsive to questions. The Cazenovia facility was convenient and comfortable. Overall, I was very pleased with the care I received. --RP“
“Polite, understanding stuff and very professional Dr. Torrales. Saying hi and thank you to Sherry, she helped me through the whole process of transferring to them from the last optics and choosing glasses.“
“Dr. Braun is the best, his team is extremely professional. I would highly recommend their practice to everyone.“
“I had a wonderful experience from start to finish with Dr. Weinstein and all of his amazing supporting staff!“
“I've been going to Dr. DeVincentis and Eye Consultants for almost two years now. Even today, with signs posted that they were short staffed, I sat in the waiting room and was in awe how every single staff person I encountered and/or watched was professional, kind, engaging to the patients, patient as the older folk walked toward them. I don't know if Dr. D has a specific team, but everyone who appears to be associated with him are outstanding, many of whom I routinely see. The front desk crew is always pleasant & efficient. It is refreshing, in this day and age, to see an entire medical group who appear to be a great group of people. Even short staffed, I was in and out in my normal time frame. I hope you guys see this and I applaud you for all you do.“
“Dr. Malara’s office staff are very friendly and professional. From receptions to technicians, they are very respectful, kind and efficient.Dr. Rich Malara has been my doctor for years, and he is the best of the best. He has all the latest equipment to diagnose, accurately, any and all eye difficulties. He truly cares for each patient! Malara Eyecare provides the best of the best for all your vision needs.i highly recommend Malara Eyecare!“