“Keith was very helpful and knowledgeable. He explained everything he was doing and took time to show me how to replace our filters. He's a quality guy.Service: HVAC system maintenance“
“Anthony did a fantastic job converting a very old, oversized, cast iron hot water radiator to more appropriate and space-saving baseboard heat. Would recommend to anyone in need of hvac services. If I ever need more work done in the future, I will be calling ALJ.“
“Home -Tec saved me a significant amt of $$. I had two HVAC guys look at my nonfunctional air compressor and tell me the whole unit had to be changed. this would run into the thousands. Home -Tec came out, took the unit apart reminding me of marines taking their guns apart blindfolded. He had the problem diagnosed in minutes, he had the part in his truck, and fixed it in short order. He's an honest guy and a real pro. what more can you ask? With service like this, you got to spread the word.“
“I had some hesitation about going with a smaller service company with so many big names in the business locally, but CTC is BBB A+ accredited so I gave them the benefit of the doubt. Cuyler was a pleasure to work with for my heating service. He demonstrated exceptional knowledge, experience and skill. Great customer service; seems like a genuine person. Pricing seemed fair for his time and overhead costs of having a stocked work van and other HVAC technician business related costs. I would have him come back for future HVAC service or installation and would recommend him to others.“
“We have used EW's services many times at different locations and they are always wonderful! From to the staff who answers the phone, to the skilled tradesmen.. everyone is friendly, knowledgeable and ready to help! This company is always honest, upfront, and fair! I recommend them to anyone who could use their services!“
“We recently had problems with our AC unit, which was installed by Albany Mechanical just over a year ago. The compressor had trouble starting or wouldn’t start at all. Over the course of the next 4 weeks, Albany Mechanical worked to solve the problem. They took a systematic/methodical approach replacing one component at a time to determine root cause. Each component needed some run-time to confirm if it was the root cause of the problem or not. After replacing the contactor relay, the main breaker, and the capacitor, it was ultimately determined to be a failed pressure switch on the coolant line, which was replaced, and the problem was solved. Each step of the way, Albany Mechanical was very quick to respond, conscientious, and listened carefully to my input and observations. Plus, they honored the warrantee to ensure all my costs were covered, at no charge to me. Though it took some time to figure out (that’s how trouble-shooting works), the team did a great job and I’m very pleased with their work and their approach.“
“AC unit stopped working last night. We have only owned the home for 2 years and their name was on the unit. I called them 8am today and tech was here just after lunch. Kim called me along the way to let me know when the tech would be onsite. Jason explained the issue, showed me the new part and the cost and asked if it was ok to proceed. He was professional and knowledgeable; Wilson Brothers now have a new client. Thank you for giving us AC back in this heat!“
“In March of this year I needed a new furnace ASAP. I gathered multiple quotes, C&M was most affordable and helped me out right away. They are very responsive, reliable, on time, and professional. I was referred by a friend and very thankful I chose C&M. I highly recommend C&M! You won't be disappointed. Jim and Chris are great!! Thank you C&M!!Service: Heating system installation“
“Donald did a great job fixing the heater in my garage. He brought the correct parts and was in and out in 15 minutes. Thanks again!“
“Replaced furnace and air conditioner. Prompt reply for estimate, answered our questions, installed furnace and air conditioner when promised, thorough cleanup, very nice to work with.“
“Joe was prompt, skilled , knowledgeable, he replaced my heating system and installed a a/c unit at very good price. When we had an issue he was right there. I am a very happy camper!Services: Heating system installation“
“They are a family run company that has had a long standing reputation of putting their customers first.“
“This review is about the excellent customer service that I received when I stopped by the store today. I was looking for a retro refrigerator that I saw online and couldn't find at my local store. In fact, my local store told me that there were none at any Home Depot stores. I decided to stop by the Latham store anyway. There were 2 display models for sale. Zack helped me with the fridge. He dusted it down and when I realized that the second model looked better (from the front), but was missing the handles, Zack and another employee, got out their tools, took the handles off of one and screwed them on to the other. When we pulled the second one out we realized that it was badly dented in the back. I apologized to Zack for doing all of that work for nothing and he let me know that it wasn't a problem. That is what he was there for. He then proceeded to call around to see if other stores had what I was looking for and he found exactly what I was looking for at another Home Depot. I don't know if Zack, or any of the other employees who helped me today will ever see this but, for everyone else who does, this is how a store should run. This is customer service at it's BEST! Thank you“
“Great experience. A professional service person accurately diagnosed problem with a Samsung refrigerator, offered an interim solution (overnight manual defrost), then came back with parts a week or so later and completed repair. All-in cost dramatically less than replacing the reefer. They are far better than Samsung's almost non-existent service.Service: Refrigerator repair“
“Had a Rheem heat pump installed and a backup gas heat unit. Team was professional, install was well done and they left the work area cleaner when when they arrived. Looking forward to saving $ and enjoying g a quality heat/cooling experience for the next 15-20 years. Thanks!“
“Eric W was through, professional and polite. I am extremely satisfied with the service. I just find CrisBros pricing to be a bit high.“
“Came out late in the afternoon to help replace a water shut off valve so I could have water supply restored to my home the day of. Can’t express enough how fast and reasonable he was. Definitely have a customer for life. High quality service.Service: Plumbing pipe repair“
“These guys are great! My A/C went out during the day, and when I came home...I was able to talk to someone at 9:00 at night. They diagnosed it over the phone with me, but talked me through the after hours pricing...and we decided that I could wait until the next day and get the same repair for less money.
I would definitely recommend this team for your HVAC needs.“
“Chris Long is a blessing thank for taking my call and working with you have no clue how much I Appreciate you. Thanks again“
“I don't know much about this business. I worked there for only two days, but because it was almost a 60 mile drive each way, it wasn't very practical for me. Also, I really hadn't worked in about a year and a half, so I had gotten very sore.As far as an HVAC company goes, I would recommend them.“
“I would like to take the time to update my last review of Best Plumbing and Heating and Cooling Repair. I have deleted my last post of my dissatisfaction with the company as the have completely rectified my AC problems without an additional cost to me which I find very commendable and professional.
Again, the service tech KJ both times he has been in my home is very knowledgeable, skilled and has fantastic customer service skills. He is very meticulous and I hope that his supervisors know that I never had any issues with his service or skills.
I want to say thank you for the Business Manager Rob for calling me back directly this afternoon to speak to me rather than via texting me and/or alternative means of communication. Sometimes, the Best communication is still by phone and in person. I highly would recommend hiring BEST Plumbing, Heating and Cooling Repair!!! KUDOS for making this right!
My deepest appreciation. :)“
“I just called them. They came within hours and was outstanding service. Very highly recommended.“