About Northeast Heating, Cooling & Refrigeration
Northeast Heating, Cooling & Refrigeration, established in 1984, is a trusted local business known for its strong commitment to customer service and high-quality work. The company stands behind its services with a 100% Satisfaction Guarantee, and its experienced technicians take a personalized approach, addressing each customer's specific needs without trying to sell unnecessary products. Customers consistently praise Northeast Heating, Cooling & Refrigeration for their reliability, professionalism, and extensive knowledge. The team is recognized for going above and beyond to solve difficult issues, often staying dedicated until problems are fully resolved. One customer shared that despite a persistent system problem, the technicians did not give up until they identified and fixed the issue. They also actively advocate for their clients by communicating with manufacturers to secure new equipment under warranty, which is a rare practice among service providers. Their efforts extend beyond repairs—they handle permits, coordinate schedules, and ensure the entire process is seamless and without headaches for the customer. Availability and responsiveness are notable strengths of the company. Customers highlight that someone is always reachable by phone, text, or call, regardless of the time or day, including weekends and holidays. This reliable communication was vital for those dealing with urgent heating issues during winter cold snaps, ensuring help was always on hand when needed most. The company’s professionalism and work ethic are evident in their detailed and efficient service. One customer appreciated how quickly a technician diagnosed a leaking gas boiler, coordinated with the manufacturer for warranty parts, and completed the repair within hours. The technician’s speed, skill, and professionalism earned the customer’s trust and multiple recommendations. In addition to repairs, Northeast Heating, Cooling & Refrigeration excels in system upgrades and installations. A customer shared their experience of replacing an aging HVAC system. The technician carefully measured and evaluated the existing equipment and space, providing honest advice without pushy sales tactics. They recommended a Bosch system with a Bosch thermostat, which was chosen based on quality and value. The installation team arrived on time, worked efficiently, and maintained a clean work environment. They even went beyond the original scope by replacing and repositioning the PVC exhaust for safety, without charging extra. The team stayed late on both installation days to ensure the new system was thoroughly tested and properly configured, explaining all features and controls to the homeowner. The result was a quiet, efficient, and warm house, with the customer expressing great satisfaction with the new HVAC system. Overall, Northeast Heating, Cooling & Refrigeration is highly regarded for its trustworthy service, technical expertise, and customer-first approach. Customers appreciate their honesty, professionalism, and dedication to quality, making them a top choice for heating, cooling, and refrigeration needs. Whether addressing urgent repairs or installing new systems, the company’s team consistently delivers neat, properly installed, and reliable solutions, ensuring customer comfort and peace of mind.
When I purchased my current home in 2020 I was alerted by my homes inspector about the HVAC system. I was advised it was at the end of its life expectancy (30yo), the furnace and A/C were too oversized and that they were operating poorly. After a couple years of minor repairs my wife said enough was enough as we headed towards another winter. So, I got 5 separate quotes from local companies with comparable equipment. 3 of the 5 companies silently looked at my existing equipment before jumping on a laptop to run calculations, and selected similar sized furnace and AC for their proposals. Only 2 companies looked at the current equipment, measured the space available to install the furnace before knowing and stating the system was oversized for the sqft of my home off the top of their head. Steve Dicaprio with northeastern was one of the two who truly knew what he was talking about. I told him I was looking for a high efficiency duel fuel heat pump/natural gas furnace. He remeasured the closet of my current HVAC system and stated it would be a tight fit but he could make it work. He recommended a Bosch system with a Bosch thermostat. I told him I was getting quotes for a replacement in the late fall. I should also mention he came to my house at 5pm on a Friday as it was the only day I had open for the week. He left with a smile and a hand shake and promptly sent me an emailed proposal. No pushy sales tactics at my house, no follow up emails in the three months after the quote , just good factual information and an excellent knowledge of products and residential HVAC installations. After researching equipment recommendations and comparing quotes , Northeastern was offering the best equipment with the best price - without any “limited time discounts” other companies were presenting. I emailed Steve to go forward with signing a contract, financing (18m @ 0%) and installation. I was advised it would be a two day job all said and done. Two weeks later Steve arrived early with his crew and began removal and installation. His crew was professional looking, polite and kept their workspace clean and didn’t mind my children running past them at times. They stayed until after 5pm the first day to make sure I had heat for the night. I was notified they had to replace and change the PVC exhaust and its location as the original one was not glue at all, and was showing signs of leaking. Steve didn’t charge for the extra work even though it wasn’t on the proposal , and he did so for our safety. The next install day they again arrived early, and were quietly getting the heat pump out of the truck and tools together before I opened the door and welcomed them back into my home. They again stayed past 5 doing different test runs of the furnace, the heat pump, setting the switchover temps, and then doing an in depth walk through explaining the new thermostat, the controls and set points, filter access and replacement. A week later and I never imagined how happy I would be from a HVAC system and paying that expense. My heat now turns on and off silently, and my house has never been warmer. I’ll update with results of the Bosch heat pump’s performance in the summer and it’s ability to cool and dehumidify. I could not have asked for more out of Steve and his crew and am truly thankful for their good work. Their install was neat , properly duct sealed , and very detail oriented. Their line set was clean, and their braising was good and they used nitrogen in the line set (sorry for spying on you Steve !) I highly recommend Steve and his crew
Got my central air back!!!! Yesssss 🙌🏽🙌🏽🙌🏽 Shot out to Northeast Heating and cooling!! Professional, knowledgeable and took the time to explain WHAT and WHY with everything!!! Steve who did my quote, Dan and Evan who did the installation!! Definitely will recommend!!