Journal Center-Optum-Drive Thru Testing

Aug 2024

I have, on multiple occasions, tried to get through to a human being. I waited for a return call, just this morning, for 4 hours. I have had 4 different doctors since being a patient. They keep quitting...wonder why? If I was as slow at paying my bill as they are in returning calls, they would certainly not be happy. I find more of the people than not working for this place to he less than professional...they don't do their job very well.

Jan 2024

The kids in the office should be at the window of McDonald's drive through, but I think they would mess up the order. I have liv d in Albuquerque for all my 74 years and never would have dreamed our healthcare could fall to such disgrace, uncaring and incompetence. We're in trouble America.

Oct 2023

Optum what to say..... my friend had very high blood pressure on Friday and called the office of his primary care doctor. This is the office on Tramway. The nurse returned his call and said to double the blood pressure meds and he could see a doctor on Monday. He drove up for his appointment and was then told the appointment was the office near the airport. Well missed that. He now has an appointment on Wednesday at the Tramway location. While there not one person took his blood pressure. Worst communication and care ever!